Overview
Work History
Education
Skills
Software
Accomplishments
Affiliations
Interests
Timeline
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Shikha Vashistha

Shikha Vashistha

Product Manager
Bangalore

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Vice President

J.P. Morgan Chase & Co.
Bangalore
02.2021 - Current
  • Managed three ECM/CCM products: Quadrant-Inspire, EIDOSMedia, and Interactive Contract Management for digitizing content and experience for several business areas such as credit, fees, client onboarding, account maintenance, solution investments, legal and governance, etc. within the Wealth Management LoB.
  • Collaborated with senior management & several Business and Tech Stakeholders to develop Product Roadmap & strategic initiatives and long term goals.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Enabled Self Serviceability within Products for setting up content and producing documents to expedite the Time to market (Avg time: from 6 months to 1 month)
  • ~ 13% rejection rate was nullified and ~1.05 Million USD was forecasted as revenue recapture by automating pre-fill of Automated Custom Acc Transfer Form.
  • Head count save of ~1000 Advisors in EMEA region by automating pre-fill of Global Fee concession letters.
  • ~ 15K Ultra high net worth Clients were benefited with the digitized content of T&E Fees Letters.

Assistant Vice President

CitiCorp Service Limited
Pune
05.2018 - 12.2020
  • Managed Products as : Voice Prompt - Chatbot, Assist Edge (EdgeVerve) , 2Day Onboarding, Federated Authentication under CitiDirect Banking Evolution Channels Services Application (https://www.citibank.com/tts/solutions/digital-channels-data/citidirect)
  • Orchestrated product vision, strategy , Roadmap and led teams of nearly 50+ Product/IT personnel disbursed globally.
  • Ideated and conceptualised global guidelines for product development in collaboration with multiple departments ( UX/UI designers and Engineering Team)
  • Implemented a Chat channel (https://www.infosys.com/industries/healthcare/industry-offerings/assistedge.html) for "CitiDirect BE App Customers" in 31 countries. Analyzed Data Metrics and adjusted Chat Button placement strategy which improved chat volumes by more than 80%.
  • 51% growth in ~ 2 years in adoption of Web Chat channel by Customers. Implemented a ChatBot (NLP) for "CitiDirect BE App Customers" in US/LATAM for checking Payment Status, Account Balance, Payment Initiation
  • Reduced Client Onboarding SLA from 40 Days to 2 Days with strategic Micro-services Architectural Framework
  • Introduced Credential Registration Process for logging in to CitiDirect BE App through Digital and Physical Tokens
  • Implemented Federated Login Process to Allow Metlife users to login to CitiDirect App through their Metlife Credential

Sr. Associate Consultant

Infosys Limited
Multiple Locations (Mysore, Bangalore, Pune, Burgess Hills)
06.2011 - 04.2018
  • Worked with Few Top international Banking Clients as : American Express and HSBC in the capacity of a Business Analyst and Implementation manager on initiatives related to Payments - Remittance (Direct debit & Credit balance refund processes)
  • Translated business requirements, feature concepts and customer needs into detailed Functional and Non-functional requirements and use cases.
  • Involved in a Pilot Initiative called "Representments", which helped in reducing credit case setups by at least 40% and improve our card members overall experience in instances where they have a DD return.
  • Involved in a Migration initiative for rolling out 20K Danish cards from magnetic strip to Chip and Pin in just span of 2 weeks.
  • Managed 20+ Teams (~150 members) at Client Location as an End to End Senior Business Analyst.

Education

Bachelor of Technology - Electronics & Instrumentation

Amrita School of Engineering
Bangalore
06.2007 - 05.2011

Skills

    Product Management

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Software

MS 365

JIRA

Confluence

Inspire Interactive

Walkme

Figma , Mural

Adobe XD

SQL Basics

Accomplishments

  • Laurel - Extra Miler (Issued by Infosys -Financial Services Pune Head · Oct 2017) Received this award for rolling out a pilot project for Direct Debit -Representments functionality in EMEA region, as an E2E Business analyst.
  • Champion's progress (Issued by Citi BE Global TTS Product Head . July 2019)
    Received this accolade from Citi Global Product head for the successful aggressive API built out and Entitlement construct in support of Digital 2Day Onboarding strategic initiative for CitiDirect Banking Evolution App.
  • Citi Progress Award Finalist under Client Advocate Category on TTS LOB level.

Affiliations

  • Volunteered at Rajeevika for women rights and their development around following areas : Gender rights
    Domestic violence; Women Health; Employment generation program
  • Established Rewards & Recognition Program within India - Product COE to get right talent from both FTEs & Vendors get recognized.
  • Part of WM Ops - Recruitment Panel and participated in CADP events in 2023

Interests

Photography (https://piktureboardwixsitecom/piktureboard)

Pencil Sketching

Mental Health & Human Psychology

Timeline

Vice President

J.P. Morgan Chase & Co.
02.2021 - Current

Assistant Vice President

CitiCorp Service Limited
05.2018 - 12.2020

Sr. Associate Consultant

Infosys Limited
06.2011 - 04.2018

Bachelor of Technology - Electronics & Instrumentation

Amrita School of Engineering
06.2007 - 05.2011

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Shikha VashisthaProduct Manager