Shikha Verma
New delhi
Summary
To work in an environment that presents opportunities for learning, personal development, and career growth. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
CORPORATE SALARY
Equitas small finance bank
New Delhi
09.2024 - Current
SERVICE RELATIONSHIP MANAGER (SRM)
- Oversaw daily operations of service requests to ensure timely responses and support.
- Managed customer relationships by providing timely responses, and conducted regular meetings with customers to understand their queries, needs, and expectations.
- Created and presented monthly reports to management on the sales performance of the team, and fulfilled my personal targets: FD, insurance, and account opening.
CORPORATE SALARY
IndusInd Bank
Greater Noida
05.2023 - 06.2024
RELATIONSHIP OFFICER (RO)
- Opened salary accounts by visiting companies and establishing new relationships.
- Conducted follow-ups with customers to ensure satisfaction and retention.
- Executed cross-selling strategies for high-interest credit cards and personal loans.
CORPORATE CARDS
HDB Department
Noida
09.2021 - 04.2023
CORPORATE SALES EXECUTIVE (CSO)
- Converted leads through effective cold calling and customer engagement.
- Managed office filing system to ensure organized documentation.
- Conducted follow-ups with customers to enhance retention and satisfaction.
- Processed documentation for corporate and purchase cards efficiently.
- Maintained accurate data records to support operational needs.
Education
B.A -
Delhi University
02-2021
Digital marketing -
DTI
01.2019
Diploma - web designing
DICS
01.2018
12th -
CBSE Board Delhi
05-2016
10th -
CBSE Board Delhi
04-2014
Skills
- Effective communication
- Relationship management
- Professional attitude
- Customer service excellence
- Self-direction
- Flexible and adaptable
Description
I consider myself familiar with the aspects, and I am also confident in my ability to work in a team. "I hereby declare that the information furnished above is true to the best of my knowledge".
Timeline
CORPORATE SALARY
Equitas small finance bank
09.2024 - Current
CORPORATE SALARY
IndusInd Bank
05.2023 - 06.2024
CORPORATE CARDS
HDB Department
09.2021 - 04.2023
B.A -
Delhi University
Digital marketing -
DTI
Diploma - web designing
DICS
12th -
CBSE Board Delhi
10th -
CBSE Board Delhi
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