SHIKHA SAHU
Pune
Summary
Healthcare Technical Product Owner with 10 years of experience delivering technology platform products. Owns product strategy and lifecycle management, aligning clinical needs to scalable, implementable solutions. Strengthens Agile execution through backlog prioritization and release readiness planning, supporting HIPAA-compliant EMR/EHR data handling.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Product Owner
MRO
02.2021 - 09.2026
- Convert clinical, operational, business, and technical requirements into detailed user stories, acceptance criteria, workflow specifications, data requirements, and prioritized product backlog items.
- Drive agile delivery across multiple healthcare product modules by facilitating backlog refinement, sprint planning, demos, retrospectives, issue triage, and stakeholder alignment.
- Assisted in leading product development of patient-facing healthcare workflows for electronic medical-record requests, data retrieval, verification, secure delivery, and downstream operational processing.
- Work closely with engineering, QA, architecture, UX, business stakeholders, and client-facing teams to define technical dependencies, integration requirements, release scope, and production readiness.
- Supported product strategy roadmap prioritization and end-to-end delivery of US healthcare technology products for clinical data exchange and medical-record workflows.
- Utilized product feedback, operational insights, quality metrics, and user behavior to inform product enhancements and prioritize roadmap initiatives.
- Improve patient-facing experiences with a focus on usability, accessibility, responsive design, workflow simplification, and consistent healthcare data capture.
- Build healthcare compliance, privacy, secure handling of patient information, and operational controls into product requirements and acceptance criteria.
- Support healthcare system and API integration requirements, including data flows, request ingestion, verification, document retrieval, secure delivery, and system-to-system workflow considerations.
- Coordinate UAT and release readiness by partnering with QA and engineering to validate acceptance criteria, resolve defects, and support production deployments.
- Managed and prioritized 3+ healthcare product modules/features simultaneously while coordinating cross-functional scrum team of 10 members.
- Established end-user feedback loop that informed product enhancements and contributed to a 25% increase in user retention.
- Led launch of product feature that contributed to a 30% increase in user satisfaction scores.
Business Analyst / Scrum Master
IKS Health
04.2020 - 10.2021
- Facilitated requirement discovery sessions and refined functional specifications to enhance scalable healthcare application development.
- Coordinated sprint planning, backlog updates, issue resolution, and delivery monitoring across cross-functional offshore teams to ensure alignment and timely execution.
- Supported stakeholder communication and implemented process improvements to enhance operational efficiency and optimize product delivery.
- Supported scrum governance and agile delivery operations for US healthcare solutions, keeping timelines, business expectations, and delivery goals aligned.
- Applied healthcare domain knowledge to review clinical workflows, documentation, and operational requirements.
Medical Underwriter
IKS Health
07.2018 - 04.2020
- Conducted medical underwriting and clinical data evaluations to enhance insurance risk assessment and inform policy decisions.
- Analyzed healthcare records, medical documentation, and patient histories, ensuring accuracy and compliance in underwriting processes.
- Built strong expertise in medical terminology, healthcare workflows, clinical documentation standards, and the US healthcare ecosystem.
- Maintained quality benchmarks and compliance in underwriting activities, supporting operational governance and enhancing overall accuracy.
Consultant Physiotherapist
Columbia Asia
04.2016 - 07.2018
- Facilitated physiotherapy consultations, rehabilitation planning, and treatment delivery for diverse clinical conditions, enhancing patient recovery.
- Collaborated with multidisciplinary medical teams to align and implement patient recovery plans, ensuring continuity in treatment progress.
- Completed clinical assessments and kept detailed treatment records in line with healthcare standards and protocols.
- Cultivated expertise in patient care management, clinical operations, and healthcare service delivery to improve overall patient outcomes.
Education
Master of Physiotherapy (MPT) - Sports Medicine
Rajiv Gandhi University
Bachelor of Physiotherapy (BPT) -
Netaji Subhash Bose Government Medical College
Skills
- Technical Product Ownership
- Healthcare Product Development
- Clinical Data Exchange
- US Payer, Provider and Insurance
- Product Strategy & Road-Mapping
- Product Lifecycle Management
- Requirements Engineering
- User Stories & Acceptance Criteria
- Product Backlog Management
- Agile / Scrum
- EMR / EHR Workflows
- Healthcare Interoperability
- Healthcare Data Workflows
- HIPAA(insurance) & Data Privacy
- UAT & Functional Testing
- Stakeholder Management
- Cross-functional Engineering
- Product Analytics - Power BI, SQL
- JIRA, Confluence
Certification
- Certified SAFe Product Owner/ Product Manager (SAFe POPM)
- PMP - Project Management Professional.
- Google Data Analytics Professional Certificate.
- AI in Healthcare | Reforge.
Accomplishments
- Managed and prioritized 3+ healthcare product modules/features simultaneously while coordinating a cross-functional Scrum team of 10 members.
- Developed and executed product training that contributed to a 40% increase in product knowledge and confidence among internal sales and support stakeholders.
- Established an end-user feedback loop that informed product enhancements and contributed to a 25% increase in user retention.
- Led launch of a product feature that contributed to a 30% increase in user satisfaction scores.
- Implemented an Agile improvement that reduced average sprint cycle time by 20%.
Timeline
Product Owner
MRO
02.2021 - 09.2026
Business Analyst / Scrum Master
IKS Health
04.2020 - 10.2021
Medical Underwriter
IKS Health
07.2018 - 04.2020
Consultant Physiotherapist
Columbia Asia
04.2016 - 07.2018
Master of Physiotherapy (MPT) - Sports Medicine
Rajiv Gandhi University
Bachelor of Physiotherapy (BPT) -
Netaji Subhash Bose Government Medical College