Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Professional And Academic Credentials
Timeline
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Shiksha Singh

Shiksha Singh

Pune

Summary

Dynamic customer service professional with a proven track record at Qatar Airways, excelling in leadership and operational management. Recognized for transforming guest experiences and resolving complex issues. Proficient in Zendesk and adept at fostering communication, ensuring customer satisfaction through empathy and effective problem-solving. Committed to continuous professional development.

Overview

13
13
years of professional experience

Work History

Career Break – Maternity Leave

Maternity Break
10.2022 - Current
  • Took a planned break to care for a newborn and manage family responsibilities.
  • Continued professional development through Zendesk Certification.
  • Started exploring freelance customer service projects on platforms like Upwork.
  • Strengthened core competencies: empathy, time management, and multitasking.

Customer Service Manager (Bob Evan Restaurant LLC)

Eton Technologies
09.2021 - 10.2022
  • Serve as front line customer service representative and liaison to restaurant managers and Director of Operations.
  • Respond to and resolve overall questions, guest comments and concerns through website, online ordering, home calls and social media.
  • Restaurant Support: Work with restaurant managers to resolve issues and issue refunds for guests as requested.
  • Operational Support: Serve as liaison for Director of Operations to support guests and restaurants in handling issues.
  • Customer Support: Answer all questions, resolve all issues and distribute gift cards to guest for experiences.

Cabin Supervisor

Qatar Airways
03.2013 - 06.2021
  • Transformed the inflight experience for premium passengers as the Cabin Service Lead for Economy/Business Class on a diverse range of aircraft.
  • Conducted comprehensive pre-flight briefings, efficiently assigned crew positions, and expertly managed medical emergencies and security incidents, serving as the airline's primary point of contact.
  • Demonstrated exceptional teamwork by fostering a friendly, approachable, and motivating atmosphere, while effectively handling work-related paperwork and composing detailed reports.

Guest Relation Executive

Vivanta by Taj
02.2012 - 01.2013
  • As a Guest relation Executive, Streamlined business operations by expertly handling various tasks, including:
  • Efficiently managing and resolving customer queries and complaints with a strong focus on prompt and effective solutions.
  • Maintaining open communication with the Center Head to report critical issues and provide necessary updates.
  • Demonstrating excellent communication skills by handling outbound and inbound calls professionally and efficiently.

Education

BA - English Literature

CSJM Kanpur
01.2010

Diploma - Aviation and Hospitality

FrankFinn Institute
01.2009

HSC -

Kendriya Vidyalaya (CBSE)
01.2007

SSC -

Kendriya Vidyalaya (CBSE)
01.2005

Skills

  • Leadership
  • Customer Service
  • Public Speaking
  • Zendesk
  • Microsoft Power BI
  • OLO
  • Aloha
  • Communication
  • Negotiation
  • Operational Management
  • Grooming
  • Personality Development
  • Aircraft Escape Systems
  • Oxygen Equipment
  • Life Preservers
  • Safety Equipment

Personal Information

  • Date of Birth: 09/05/90
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Received recognition multiple times for consistently achieving high levels of customer satisfaction.
  • Demonstrated knowledge and understanding of wine and spirits at an introductory level through the WSET Level 1 qualification.
  • Leadership Excellence Certificate by Qatar Airways.
  • Gold Medal in Swimming during the Diploma of Frankfinn Institute of Airhostess Training.

Professional And Academic Credentials

  • BA, English Literature, CSJM Kanpur, 2010
  • Diploma, Aviation and Hospitality, FrankFinn Institute, 2009
  • HSC, Kendriya Vidyalaya (CBSE), 2007
  • SSC, Kendriya Vidyalaya (CBSE), 2005

Timeline

Career Break – Maternity Leave

Maternity Break
10.2022 - Current

Customer Service Manager (Bob Evan Restaurant LLC)

Eton Technologies
09.2021 - 10.2022

Cabin Supervisor

Qatar Airways
03.2013 - 06.2021

Guest Relation Executive

Vivanta by Taj
02.2012 - 01.2013

BA - English Literature

CSJM Kanpur

Diploma - Aviation and Hospitality

FrankFinn Institute

HSC -

Kendriya Vidyalaya (CBSE)

SSC -

Kendriya Vidyalaya (CBSE)

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Shiksha Singh