Shiladitya Chakraborty
Kolkata
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Tutopia Private Limited
Kolkata
01.2022 - Current
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Developed testing plans for new products based on customer requirements.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Documented nonconformities found during inspections and reported them appropriately.
- Compiled reports detailing findings from quality assurance testing activities.
- Maintained records of inspection results, test data, and other relevant information.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Documented, triaged and managed defects in [Software] and worked with developers to facilitate timely resolutions.
Customer Service Associate
Wipro Limited
Kolkata
03.2016 - 07.2018
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
High School Diploma -
Panchasayar Siksha Niketen(H.S)
New Garia03.2013
Bachelor of Arts - English Honors
Netaji Subhas Open University
KolkataSkills
- Continuous Improvement
- Correction Action Planning
- Audit Processes
- Software Quality Assurance Knowledge
- Backlog Management
- Mastery of Quality Processes
- Data Analysis
- Report Creation
- Performance Assessment
- Training Implementation
- Quality Improvement
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Additional Skills
- Floor Support
- Provided tactical support to agents dealing with live customers
- Resolved customer issues and escalated complex issues to the appropriate team
- Monitored and maintained the floor environment
- Acting Team Leader
- Led the team and met goals when Team Lead was not present
- Assigned and monitored tasks
- Provided coaching and support to team members
- Ensured that team goals and objectives were met
Timeline
Quality Analyst
Tutopia Private Limited
01.2022 - Current
Customer Service Associate
Wipro Limited
03.2016 - 07.2018
High School Diploma -
Panchasayar Siksha Niketen(H.S)
Bachelor of Arts - English Honors
Netaji Subhas Open University
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