SHILPA BABAR
Raipur
Summary
Joined Indigo in the year 2013 as Agent Security, promoted to Officer in the year 2014. Promoted to Executive for the period 2015-2018 Promoted as Senior Executive in the year 2018 Promoted in January 2022 as an Assistant Manager – Security (Admin)for Indigo Avsec Security Training Institute (Bengaluru). Graduation degree in Hospitality Studies (B. Sc) from Mumbai University. Worked with renowned brands like ITC Maratha and Hotel Taj for 2 years. Strong communication, organizational and analytical skills with ability to analyse business practices. Experience in working on multicultural environment, presentation skills and ability to communicate with various audiences including end users, managers, management team.
Overview
7
7
years of professional experience
Work History
Assistant Manager – Security
Indigo Airlines
Raipur
01.2022 - Current
- Responsible for smooth shift handling keeping Operational Excellence & Security/safety compliance in mind.
- Ensuring customer experience by educating the down line team on handling & situation basis roles.
- Setting example by leading from front, hand in hand with teammates.
- As a station SPOC for AVSEC training, responsible for timely nomination of security training & maintenance of record of same.
- Responsible for Monthly/Weekly Security reports.
Assistant Manager – Security (Admin)
Indigo Airlines
Bengaluru
01.2022 - 09.2022
- Timely registration of all AVSEC staff in BCAS portal.
- Maintaining Training records and updation in LMS (Learning Management System).
- Timely registration of NIELIT numbers for all nominated staff for AVSEC Basic Course.
- Timely nomination of staff in MoCA portal for Initial, Refresher and Advance courses.
- Responsible for maintaining - Nomination records for training purpose.
- Responsible for Stationery Inventory and procurement of the same.
- Assests upkeep for training purpose (DFMD, HHMD, ETD/EVD, XBIS).
- Preparing Attendance, record keeping Attendance and Certificates for period of 2 years as laid down by BCAS.
Senior Executive
Indigo Airlines
Raipur
04.2018 - 01.2022
- Responsible for managing, coaching and driving the performance of the Security team in achieving KPIs and NPS.
- Have been looking after all administrative work (sending reports on Weekly and Monthly basis like Monthly/Weekly MIS Data, Monthly/Weekly Manpower and Training Data, Station report, Drill Reports).
- Being a point of escalation for all Security and safety issues.
- Ensuring consistently high levels of excellence at all times.
- Acting on Customer Feedback.
- Inspiring and leading team by guiding, conducting trainings and exams, working with staff by listening to their suggestions and feedback.
- Managing staff schedules for all shifts.
- Conduct briefing and training sessions even during lockdown virtually to keep colleagues updated.
- Maintain surveillance over the movement of baggage and passengers.
- Perform all allocation irrespective of designation to be on same page with colleagues.
- Supervise the activities of all loaders and cleaners.
- Responsible for Lost & Found Department (Reports and Records).
Agent/Officer Security
Indigo Airlines
Raipur
- Surveillance of Departure Area, BMA.
- Baggage Reconciliation/Access Control/Anti Sabotage Checks/Screening of Hold Baggage and Cargo.
Education
Bachelor of Hospitality Studies - B.Sc.
Mumbai University
01.2011
Higher Secondary - Commerce and Business Mathematics
01.2008
Skills
- Training management
- Incident reporting
- Communication skills
- Relationship management
- Operating systems
- Microsoft Office Suite
- Excel proficiency
- PowerPoint presentations
- Word processing
- Outlook management
- Operational efficiency
- Employee scheduling
Personal Information
Date of Birth: 03/20/90
Disclaimer
I hereby declare that all the above information is true and correct to the best of my knowledge.
Official Email
shilpa.babar@goindigo.in
Competencies And Skills
- Ability to work well in a team environment and independently.
- Company Standard Driven – SPOC for maintaining Office upkeep.
- Good communication and management skills.
- Strong business development, relationship management and lead generation skills.
- Well versed with Operating system and Office package – MS- Office, Excel, Power point, Word, Outlook.
Timeline
Assistant Manager – Security
Indigo Airlines
01.2022 - Current
Assistant Manager – Security (Admin)
Indigo Airlines
01.2022 - 09.2022
Senior Executive
Indigo Airlines
04.2018 - 01.2022
Agent/Officer Security
Indigo Airlines
Bachelor of Hospitality Studies - B.Sc.
Mumbai University
Higher Secondary - Commerce and Business Mathematics
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