Shilpa Bansal
Summary
To contribute as an SAP SD Consultant by leveraging strong understanding of business processes and delivering reliable solutions that improve order-to-cash efficiency and business operations. Bringing 4+ years of focused SAP SD experience within overall 9years of SAP exposure, with the ability to collaborate with business stakeholders, translate requirements, and support successful project delivery. Eager to further strengthen expertise in SAP S/4HANA Sales processes while contributing to scalable and business-driven SAP solution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SAP SD Consultant- Support Project
Freelancing SAP SD project
07.2025 - Current
- Handled day-to-day incident tickets related to OTC processes including sales orders, deliveries, billing, and returns while ensuring SLA compliance.
- Investigated and resolved issues in pricing, credit management, master data, availability checks, and output determination.
- Performed IDoc monitoring and error resolution for order processing, delivery, and invoice flows in EDI-integrated environments.
- Supported Intercompany and Third-Party order processing scenarios by analyzing process gaps and coordinating with cross-functional teams.
- Worked with business stakeholders to reproduce issues, analyze root causes, and provide permanent solutions with detailed documentation.
- Assisted business users during User Acceptance Testing (UAT) by preparing test scenarios, validating results, and managing defect logs.
- Collaborated with ABAP and integration teams to provide functional inputs for enhancements, change requests, and system improvements.
SAP SD Consultant- Support Project
Capgemini - Center of Excellence (COE Pod)
12.2024 - 01.2025
- Provided SAP SD production support for Sales Orders, Deliveries, Billing, and Returns.
- Resolved tickets related to pricing, order blocks, output, and master data issues.
- Supported end users in Order-to-Cash (OTC) business processes.
- Worked on customer master, material master, and pricing condition records.
- Coordinated with MM, FI, and WM teams for cross-functional issue resolution.
- Assisted in configuration changes for sales documents, item categories, and pricing.
- Performed testing for enhancements, bug fixes, and change requests.
- Monitored IDocs and interfaces for order and invoice processing.
- Generated reports for open orders, deliveries, and billing status.
- Prepared user guides and support documentation.
- Assisted in resolving OTC-related issues such as sales order, delivery, and billing process queries under guidance of senior consultants.
- Performed initial analysis of support tickets and documented issue details, ensuring timely updates and SLA adherence.
- Conducted basic configuration checks in areas like pricing conditions and master data to support troubleshooting.
- Gained hands-on exposure to SAP S/4HANA and Fiori apps in day-to-day SD support activities.
- Supported test execution (Unit & UAT) by preparing test cases, validating scenarios, and logging defects in tracking tools.
SAP SD Consultant- Implementation Project
Capgemini, US
Richmond, Virginia
02.2023 - 01.2025
- Worked on report enhancements and screen modifications.
- Developed ABAP objects and documentation.
- Supported technical design preparation.
Kellogg's
08.2022 - 09.2022
- Supported enhancements and issue resolution activities.
- Interacted with clients to gather requirements.
- Prepared RICEF documentation and coordinated with offshore team.
- Food Manufacturing
Coca-Cola
06.2022 - 08.2022
- Assisted in POC analysis and debugging activities.
- Supported field mapping and integration analysis.
- Delivered assigned development tasks within timelines.
- Beverage Manufacturing
VF Corp
09.2011 - 02.2014
- Supported ALE IDoc interfaces and UAT activities.
- Analyzed business requirements and prepared technical specs.
- Coordinated issue resolution with functional teams.
- Manufacturing
Alstom
04.2011 - 08.2011
- Enhancement - add new fields in KNA1 / KNB1 by append structure.
- Supported ticket-based enhancements.
- Analyzed requirements and delivered reports.
- Transport
Levi Strauss & Co.
07.2010 - 03.2011
- Developed ALV reports supporting OTC processes.
- Implemented enhancements and reporting solutions.
- Gathered requirements and prepared technical documentation.
- Apparel
Bumble Bee Foods
04.2010 - 06.2010
- Developed custom IDoc interfaces and tables.
- Configured ALE integration for 3PL communication.
- Supported end-to-end interface development.
- Seafood
Becton Dickinson
04.2009 - 02.2010
- Developed IDoc interfaces and custom reports.
- Prepared technical specifications and unit testing documents.
- Coordinated with onsite team for issue resolution.
- Medical
Ariba
09.2008 - 01.2009
- Spend Management
Citrix
08.2008 - 09.2008
- Developed ALV reports and Smart Forms.
- Prepared technical specifications and test cases.
- Supported requirement analysis and documentation.
- Cloud Software
Education
MCA - Master of Computer Application
Madhav Institute of Technology and Science
Gwalior, India01-2008
Skills
- SAP SD
- Business Process Understanding
- Stakeholder Collaboration Skills
- Problem Solving Mindset
- Client Relationship Management
- Quality Focused Delivery
- Strong Debugging skills
- Bridging gap between functional and technical teams
Certification
- Certification - SAP HANA
- Certification - Generative AI at SAP from SAP
- Certification - SAFe 6 Agilist
Accomplishments
- Improved order processing efficiency by 20% by supporting optimized reporting and sales data handling for business users.
- Reduced issue resolution turnaround time by 30% through proactive coordination with functional and technical teams during project support phases.
- Increased UAT success rate by 25% by supporting requirement validation and ensuring accurate documentation and testing support.
- Contributed to 40% faster delivery of enhancements by effectively coordinating with offshore development teams and stakeholders.
Timeline
SAP SD Consultant- Support Project
Freelancing SAP SD project
07.2025 - Current
SAP SD Consultant- Support Project
Capgemini - Center of Excellence (COE Pod)
12.2024 - 01.2025
SAP SD Consultant- Implementation Project
Capgemini, US
02.2023 - 01.2025
Kellogg's
08.2022 - 09.2022
Coca-Cola
06.2022 - 08.2022
VF Corp
09.2011 - 02.2014
Alstom
04.2011 - 08.2011
Levi Strauss & Co.
07.2010 - 03.2011
Bumble Bee Foods
04.2010 - 06.2010
Becton Dickinson
04.2009 - 02.2010
Ariba
09.2008 - 01.2009
Citrix
08.2008 - 09.2008
MCA - Master of Computer Application
Madhav Institute of Technology and Science