Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Shilpa Gupta

Shilpa Gupta

NPO Expert
Ghaziabad

Summary

Results-driven telecom professional with over a decade of experience specializing in 3G, 4G, and 5G network technologies. Currently serving as an NPO Expert, focused on optimizing mobile and fixed networks for peak efficiency, stability, and exceptional customer experience. Possesses a profound understanding of 2G through 5G technologies and expertise in advanced optimization tools and methodologies, enabling operators to enhance coverage, increase throughput, minimize call drops, and ensure a seamless user experience. Strategically aligns network performance with business objectives to contribute significantly to operational excellence and heightened customer satisfaction.

Overview

16
16
years of professional experience
2
2
Certifications
2
2
Languages

Work History

NPO Expert

Nokia
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Packet Core Specialist-Software Upgrade

Nokia
08.2009 - 04.2024
  • I worked as a TPM for a T-Mobile customer, taking care of Packet Core upgrades for MME, AMF, and NRF.
  • - Managed knowledge transfer (KT) sessions to facilitate seamless handovers from the Project to the Care Team, ensuring a smooth transition and knowledge retention.
  • - Developed and maintained over 200 key performance indicators (KPIs) in NETACT for DISH, enabling comprehensive performance tracking and analysis.
  • - Ensured availability for activities planned by the care team during maintenance windows, maintaining uninterrupted service delivery.
  • - Collaborated with DISH (customer) to address all issues, and diligently updated multiple trackers, including Alert Bulletin, Care Issue Tracker, Activity Tracker, and NETACT tracker, ensuring accurate and real-time data for informed decision-making.
  • Done multiple PACO upgrades for various customers, like BH Telecom, AIT, BSNL, MTNL, Bharti Airtel, Vodafone Idea, T-Mobile, Telefonica, Altan Mexico, and many more.

Education

B.Tech/B.E. - Electronics/Telecommunication

Delhi Technological University
01.2014

Class XII -

CBSE
01.2005

Class X -

CBSE
01.2003

Skills

  • Team Management
  • Client Relationship Management
  • Reporting
  • Customer-centric technical assistance
  • Team Handling

Certification

CMM Design Engineer

Interests

Reading Books and Gardening

Timeline

NPO Expert

Nokia
07.2024 - Current

Packet Core Specialist-Software Upgrade

Nokia
08.2009 - 04.2024

B.Tech/B.E. - Electronics/Telecommunication

Delhi Technological University

Class XII -

CBSE

Class X -

CBSE

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