SHILPA KHANDELWAL
Udaipur
Summary
Accomplished Research Operations and Project Management professional with over 6 years of experience in executing qualitative and quantitative research, managing participant recruitment, and fostering stakeholder relationships. Expert in end-to-end research operations, recruitment logistics, and optimizing processes while collaborating with global vendors to deliver impactful insights.
Overview
15
15
years of professional experience
Work History
Senior Project Manager
Ugam Solutions Pvt Ltd
Mumbai
05.2025 - Current
- Managed end-to-end Qualitative & Quantitative projects.
- Coordinated project launches and managed data collection, ensuring adherence to quotas for quantitative projects.
- Coordinated recruitment logistics, scheduling, and stakeholder communication for IDIs, focus groups, online communities, and hybrid methodologies.
- Collaborated with researchers and cross-functional stakeholders to optimize recruitment timelines and improve project efficiency.
- Partnered with vendors and internal teams to support efficient delivery of research operations and participant management workflows.
- Designed and implemented scalable research operations processes, streamlining participant engagement and enhancing study execution.
- Managed project risks and implemented mitigation strategies effectively.
- Developed project documentation and delivered regular status reports to the clients and stakeholders.
Senior Project Manager
Savanta Analytics Pvt Ltd
Noida
05.2021 - 03.2025
- Executed qualitative and quantitative research projects for global clients across multiple industries.
- Managed participant recruitment and fieldwork operations, ensuring high-quality, representative respondent samples that met project objectives.
- Coordinated project launches, sampling activities, data collection, and reporting timelines, delivering quantitative studies on schedule and aligned with client requirements.
- Developed detailed project timelines and monitored deliverables to ensure adherence to client expectations and budgets.
- Maintained regular client communication, providing updates, resolving escalations, and managing expectations to enhance project satisfaction.
- Collaborated with sales and research teams to mitigate risks and improve overall study performance.
IT Consultant
Oracle India Pvt Ltd
Noida
08.2013 - 02.2016
- Managed database installation, upgrades, maintenance, backups, cloning, and refresh activities to ensure optimal performance.
- Coordinated with international clients to execute database-related activities, enhancing collaboration and project outcomes.
- Mentored and coached team members, fostering skill development and facilitating smooth project execution.
- Developed a tracker that reduced repeat requests by 30%.
Technical Support Executive
HCL Technologies Pvt Ltd
Noida
06.2011 - 11.2012
- Troubleshot and resolved technical issues within technology infrastructure to ensure system functionality.
- Managed escalation processes and resolved issues for technical teams to maintain service quality.
- Tracked KPIs and implemented continuous improvement initiatives to enhance operational performance.
Education
Bachelor of Technology - Computer Science Engineering
Modi Institute of Technology
Kota, Rajasthan01-2011
Skills
- Project management
- Research methodologies
- Participant Recruitment
- Stakeholder Management
- Vendor Management
- Project Scheduling
- Process Optimization
- Cross-functional Coordination
- Stakeholder Engagement
- Presentation & Reporting
- Analytical and Critical thinking
- Research Strategy
Timeline
Senior Project Manager
Ugam Solutions Pvt Ltd
05.2025 - Current
Senior Project Manager
Savanta Analytics Pvt Ltd
05.2021 - 03.2025
IT Consultant
Oracle India Pvt Ltd
08.2013 - 02.2016
Technical Support Executive
HCL Technologies Pvt Ltd
06.2011 - 11.2012
Bachelor of Technology - Computer Science Engineering
Modi Institute of Technology