Shilpa Mahajan
Meerut,Uttar Pradesh
Summary
I reckon to be a highly motivated self-driven person with a work experience of over 15 years of in the field of training, teaching and quality control. I am committed to support the growth of trainees/students, enabling them to realize their potential by achieving their learning objectives. The success of my methodologies and strategies has been gauged by the progress made by the organizations I had worked with. The companies I have worked with have always appreciated my efforts & appraised me successfully to the next hierarchical level. I have also done exceptionally well in 360 degrees feedback sessions conducted in the companies I worked for. In these years I have added value to my skills by attending many management, leadership and skill based trainings. Teamwork, achieving excellence and integrity are my key strengths.
Overview
20
20
years of post-secondary education
11
11
years of professional experience
Work History
Team Manager
PARAS CALLTEC
- Worked as Senior manager quality, a UK based BPO-Vertex.
- KRA’s-Managing employee and client relationships, new hire orientation training to the new recruits, value adds to process, complete responsibility of TNA (Training Need Analysis) of the process, responsible for overall development and grooming of operation managers, TM’s& coaches of the process, worked closely with human resource specialists to plan and execute appraisals of Manager operations TM’s, QC’s, and agents.
Translam Academy International School
02.2007 - 07.2008
- Worked as counsellor for student and personality development instructor, KRA’sTNA -training need analytics of students based on results, planning and guidance on Career, student motivation plans, Personality development and Grooming classes, Vocabulary and English improvement session, Training sessions for teachers on effective feedback to students, Initiated fortnightly publication for parents, “From the counsellor’s desk".
- Multiple intelligence workshop attended.
- Aug 2011-: Working with IMT(Meerut) Group of colleges-As a visiting faculty member for lectures on Personality Development Training & Business Communication.
- March2015-Guest lecturers in JP Academy and College for soft skills and personality development.
- Training the students for placement in different companies KRA’S-Training the candidates on soft skills and improvement of spoken and written English.
- Trainings delivered on presentation skills, teamwork, time management, Communication – verbal and nonverbal, Interview handling, business etiquettes, voice and accent neutralization, dressing for success.
Public relations officer
06.1999 - 01.2006
Process developer
GE Capital
05.1996 - 05.1999
Education
Bachelor’s of Science - undefined
DU
01.1996 - 01.1999
P.G diploma - PR & advertising
Bhartiya Vidya Bhavan
01.1999 - 01.2000
Masters - English
01.2018 - 01.2020
MA - undefined
Master - Neuro Linguistic programming
XII -
Nursery, Blue Bells International
01.1982 - 01.1996
Skills
Team manager
Accomplishments
- NLP is a psychological approach that involves analyzing strategies used by successful individuals andapplying them to reach personal goals.
- It relates thoughts, language and patterns of behavior learnedthrough experience to specific outcomes.
- NLP helps us in setting clear reachable targets, build maintainand motivate teams.
- It also helps in understanding your own values and priorities, in and beyond theworkplace.
- It teaches us practical methods of using values for self-motivation and motivation of others.
- COMPLETION OF 6 SIGMA PROJECT GREEN BELT Improvement of skill sets of students of translam school through active counselling sessions.
- Helping in the selection of students for placement and internship in various companies, refiningtheir soft skills through training and coaching.
- CredoGive your best and the rest will follow.
- (Shilpa Sharma Mahajan).
Additional Information
- Achievements , Star of the month award consistently for a year until promoted to a post of PD-GECIS Star of the month award for mentor-GE Start of the team award-GE Capital Best team award-PARAS BEST TEAM PERFORMANCE CONSISTENTLY FOR 6 MONTHS-VERTEX PROMOTED TO A DUTY MANAGER-VERTEX PROMOTED TO QUALITY MANAGER- VERTEX PROMOTED TO SR. QUALITY MANAGER- VERTEX
Timeline
Masters - English
01.2018 - 01.2020
Translam Academy International School
02.2007 - 07.2008
Public relations officer
06.1999 - 01.2006
P.G diploma - PR & advertising
Bhartiya Vidya Bhavan
01.1999 - 01.2000
Process developer
GE Capital
05.1996 - 05.1999
Bachelor’s of Science - undefined
DU
01.1996 - 01.1999
XII -
Nursery, Blue Bells International
01.1982 - 01.1996
Master - Neuro Linguistic programming
MA - undefined
Team Manager
PARAS CALLTEC
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