Shilpa Mishra
Bengaluru
Summary
IT specialist with a decade of experience in network engineering and IT infrastructure management. Successfully led a team of 40 to deliver exceptional customer service and secure new business opportunities. Proficient in data center installation, network security, and automation to address business challenges. Strong track record in project management, stakeholder engagement, and compliance adherence. Skilled technical lead successful at marrying technology and business needs in order to meet changing demands and solve diverse problems. Prepared to leverage several years of experience to take on new role with long-term potential and room for professional growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Lead
Happiest Minds Pvt. Ltd
07.2022 - Current
- Responsible for the overall capacity planning, footprint expansion and architecture of the Backbone IT Network Infrastructure
- Conducts network architecture design, feasibility and cost studies
- Designs, analyzes, plans, and modifies network components supporting customer communication implementation activities. Creating invoices for billings
- Working over new RFPs, RFIs and RFQs for various targeted business sectors
- Working on SOWs creation, LLD, HLD documentation and BOMs
- Deployment of networks in Client Premises
- Working on Global Customer Projects for whole Enterprise Based Network Solutions and Hosted Services
- Designing SDWAN and cloud-based Network Solutions like, AWS, Meraki, Viptela and Azure
- Leading the team of 25+ people working for US and India based clients handling NOC operations for Data Network, Network Security, Cyber Security, Server, DB, Application and Telecom, SCCM Team, ITSM Tools Development team and Consulting & Implementations team
- Calculating Gross Margin and revenue ensuring profitable delivery within the budget
- Understand the Integration of IT infrastructure with running Applications and performing Problem management to resolve repeated issues
Network Solution Engineer
Capgemini India Pvt Ltd
06.2021 - 06.2022
- Company Overview: Client: Barclays (Cloud Migration)
- Responsible for migration, designing, implementation and troubleshooting of the customer live Networks.
- Migrated legacy on-prem data centers to Azure Cloud with minimal business disruption.
- Responsible for preparing low-cost tailor-made solutions, technical design, and pricing of the same.
- Developed HLD/LLD network designs for scalable cloud architecture.
- Periodic patch management of the firewalls to fix vulnerabilities.
- Managed centralized firewall setups (Panorama), patching cycles, and CAB processes.
- Team Lead held weekly team meetings and involved members in planning and decision making.
- Experience in managing, configuring, upgrading, and troubleshooting Routers, Firewalls and Load Balancers.
- Client: Barclays (Cloud Migration)
- Key Achievements
- Great Collaborator Award Q3 FY23
- Chairman’s Best Team Award FY23
- Rising Star – Client Appreciation
- Best Team Award Q3 FY24
- Great Trainer Award FY 2023/24
- Distinct Contributor Q4 FY24
Network Engineer (NOC Operations)
Capgemini India Pvt Ltd
01.2015 - 01.2016
- Company Overview: Client: GEFCO Logistics
- Working in Global environment for one of the Major UK base Banking customers in association with BT with 50 People in team.
- Representing as a Network commissioner in JOB role and involved in various tasks of the transition phase.
- Configuring the number of Routers and Switches on daily basis for various locations of the customer like Data centers, Head offices and Branch locations including ATM sites as well.
- Coordinating with Various internal and external teams for precise and successful project’s migrations.
- Client: GEFCO Logistics
Education
Bachelor of Commerce -
Pune University
12th -
CBSE
Kendriya VidhyalayaSkills
- Network architecture design
- Network security protocols
- Customer communication management
- Cloud migration strategies
- Project management
- Team leadership
- Client relationship building
- Problem solving
- Stakeholder management
- Performance optimization
- Risk assessment
- Project leadership
- Infrastructure management
Certification
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- AWS Certified Advanced Networking Specialty
- Microsoft Azure Network Engineer Associate (AZ-700)
- Cisco Certified Network Associate (CCNA R&S)
- Fortinet Network Security Expert (NSE 1/2/3)
Accomplishments
- Great Collaborator Award Q3 FY23
- Chairman’s Best Team Award FY23
- Rising Star – Client Appreciation
- Best Team Award Q3 FY24
- Great Trainer Award FY 2023/24
- Distinct Contributor Q4 FY25
Personal Information
- Father's Name: SuryaNath Mishra
- Mother's Name: Manorama Mishra
- Date of Birth: 08/01/90
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Visa Status: US H1B (Approved Petition) & B1/B2 (Approved Visa)
Languages
English
First Language
Marathi
Beginner
A1
Hindi
Beginner
A1
Timeline
Technical Lead
Happiest Minds Pvt. Ltd
07.2022 - Current
Network Solution Engineer
Capgemini India Pvt Ltd
06.2021 - 06.2022
Network Engineer (NOC Operations)
Capgemini India Pvt Ltd
01.2015 - 01.2016
Bachelor of Commerce -
Pune University
12th -
CBSE