To pursue a carrier in reputed organization which will give me an opportunity to learn & enhance my knowledge, contributing my efforts in further growth.
Hi, I’m
Shilpa Rawat
Dehradun,Uttrakhand
Summary
Overview
7
years of professional experience
Work History
Shiv Ganga HospitalNajibabad
Operations Manager
02.2021 - 06.2023
Job overview
- Managed and maintained different operations at the hospital providing best safety measures to hospital staff for patient’s welfare
- Achieved different targets set by higher authorities in quality control, hospital services and hospital finances
- Applied my skills for the hospital up gradation and finding various sources to keep the hospital operational 24/7
- Arranged medicines, hospital equipment and other facilities in pandemics like COVID-19 being a bridge between the market vendors and the hospital
- Addressed inquiries from patients, medical health boards and other departments (fire, biomedical waste, hospital licensure, lifts, Hospital infrastructure)
- Reviewed and analyzed hospital financial data to plan proposals.
Medbay India Pvt. Ltd.(in collaboration with Max Hospital)Dehradun
Relationship Manager
01.2019 - 01.2020
Job overview
- Achieved client loyalty through quality, productivity, service and proactive management
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base
- Offered clients personalized options to answer wide range of needs
- Collaborated with various departments to improve communication and deliver individualized customer solutions
- Maximized and maintained client satisfaction in all aspects of credit management
- Addressed inquiries from clients and relationship management department team members
- Reviewed and analyzed client financial data to plan proposals
- Presented product and service details at various events to increase customer base
- Provided information on technology resources to improve client financial well-being
- Streamlined communication efforts by measuring client satisfaction metrics.
New life Clinic and dispensaryAhmedabad
Operations manager
12.2016 - 12.2018
Job overview
- Handled the licensure, finances, Quality standards and other operations of the clinic
- Managed all the paperwork of the clinic upgrading to dispensary, medical equipment, marketing strategies and patient care activities
- Built and developed patient’s leads providing best services in OPD and emergencies, collaborating with different sectors and companies
- Responsible for taking care of all the documentation and answering the inquiries by the biomedical waste, medical council and other regulatory bodies
- Worked as a team member with the physician, nurse and took part in basic CPR training.
Shreeji Mahila Charitable trustAhmedabad
Member and Volunteer work
12.2016 - 12.2018
Job overview
- Participated in blood camps, food and clothing donation camp, organized and managed abhiyaans like ‘Beti bachao, beti Padhao’
- Managed social gatherings and programs for the trust for the welfare of women’s rights protection and safety measures
- Successfully operated all the financial, social and legal aspects of the trust
- Developed marketing strategies to improve reach of the trust for public welfare and growth of the organization
- Arranged meetings with various public serving sectors for fund raising and the betterment of the trust.
Education
Calorx Teachers' University
MBA - Hospital Management
12.2016
University Overview
Calorx Teachers University
BBA - Business Administration And Management
12.2014
University Overview
Skills
- Teamwork
- Creativity
- Flexibility
- Communication Skills
- Responsibility
- Administrative Skills
- Leadership
- Management
- Organization
- Decision-making
- Problem solving
- Empathy
Languages
Languages
- Hindi
- English
Disclaimer
Disclaimer
I, Shilpa Rawat, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Operations Manager
Shiv Ganga Hospital
02.2021 - 06.2023
Relationship Manager
Medbay India Pvt. Ltd.(in collaboration with Max Hospital)
01.2019 - 01.2020
Operations manager
New life Clinic and dispensary
12.2016 - 12.2018
Member and Volunteer work
Shreeji Mahila Charitable trust
12.2016 - 12.2018
Calorx Teachers' University
MBA - Hospital Management
Calorx Teachers University
BBA - Business Administration And Management
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