Shilpa Sharma
Sales And Marketing Admission Counselor, Human Resources
Gurgaon
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
Work History
Admission Executive - Sales and Operations
Pathways School Gurgaon
Gurgaon
06.2021 - 05.2022
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Collaborated with management to define, document and implement new processes.
- Assisted with pulling information and reporting for inquiries and reviews.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Key Account Manager - Accenture Sales & Operations
Sukhmaa Group Of Companies
Gurgaon
02.2021 - 05.2021
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Positioned global capabilities to expand market share.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Exceptional computer skills
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
SR. Recruitment Consultant
Salus Healthcare REsources
Gurgaon
07.2019 - 02.2021
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Client Servicing HR Executive
Selection Search
Gurgaon
10.2017 - 07.2019
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
St. Mary's School
Shimla 03.1993 - 06.2006
High School Diploma -
D.A.V SCHOOL
SHIMLA 07.2006 - 06.2008
Bachelor of Arts - Geography, Economics. English
RKMV College
Shimla 07.2008 - 06.2010
Associate of Arts -
NIIT (IFBI Shimla)
Shimla 08.2010 - 09.2011
Skills
Sales and Marketing Admission E&E Process
Timeline
Admission Executive - Sales and Operations
Pathways School Gurgaon
06.2021 - 05.2022
Key Account Manager - Accenture Sales & Operations
Sukhmaa Group Of Companies
02.2021 - 05.2021
SR. Recruitment Consultant
Salus Healthcare REsources
07.2019 - 02.2021
Client Servicing HR Executive
Selection Search
10.2017 - 07.2019
Associate of Arts -
NIIT (IFBI Shimla)
08.2010 - 09.2011
Bachelor of Arts - Geography, Economics. English
RKMV College
07.2008 - 06.2010
High School Diploma -
D.A.V SCHOOL
07.2006 - 06.2008
High School Diploma -
St. Mary's School
03.1993 - 06.2006
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