Shilpa Shree P

M care - Priority Service for VIP sellers

• Generated weekly reports detailing operation performance metrics for strategic insights.
• Provided technical advice on usage and operation to enhance seller experience.
• Prepared and submitted comprehensive sales reports, identifying areas for improvement.
• Developed relationships with existing seller to secure repeat business and loyalty.
• Coordinated logistics & WH teams to ensure timely product delivery to seller.

• Company Overview: E Commerce Company
• Maintaining process flow and ensuring updates getting shared in team
• Mentoring new hires and maintaining learning environment in team
• Responsible for answering team questions and providing guidance to team members
• Deal with both domestic & International customers and handling them by providing good care, fast service and real time problem solving to ensure good quality of services
• Live chat with customer assistance & query
• E Mail auditing
• Co Coordinating with courier partner & maintaining report for hassle free service
• E Commerce Company

• Company Overview: E Commerce Company
• Perform day to day activities of the process
• Determine logical flow though analytical skills
• We will endeavor to address and resolve customer concerns
• Will make every effort to investigate and resolve customer complaint providing with an appropriate response
• If customer not happy with the services provided he can escalate the case to the Escalated Customer Resolution Team who will undertake a re-investigation
• We Escalated Customer Resolution Team is trained and experience in dealing with escalated complaints
• E Commerce Company