Shilpa Thimmawagol
Bangalore
Summary
Experienced Business Analyst with over 15 years of expertise in driving business
operations to achieve strategic objectives. Proven track record in managing crossfunctional
teams and implementing process improvements to enhance efficiency and
productivity. Skilled in strategic planning, and delivering results.of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
System Adoption Manager
Education First Pvt Ltd
Bangalore
01.2024 - 01.2025
- Executed a comprehensive adoption strategy offering guidance and advice along with customer priorities, resulting in an increase in system utilization.
• Collaborated with Product Management, Sales, Technical Support and Engineering to identify and address technical/business concerns.
• Analyzed user feedback to continuously improve system functionality and user experience, leading to an increase in user satisfaction ratings.
Business Analyst
Education First
Bangalore
01.2020 - 12.2023
- Defined business requirements and reported them back to stakeholders.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Developed new analytical systems to improve essential business metrics visibility.
Senior Lead QA/QA Manager
Education First
Bangalore
01.2015 - 12.2020
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Conducted root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
Senior QA Analyst /Lead QA
Education First
Bangalore
01.2012 - 12.2015
- Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
- Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines.
- Championed the adoption of Agile methodologies within the QA department, promoting flexibility in response to evolving project needs.
- Developed a strong understanding of product requirements through close collaboration with business analysts, contributing valuable input during requirement gathering phases.
QA Analyst
Education First Pvt Ltd
Bangalore
09.2010 - 12.2011
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Improved software quality by executing thorough test plans and identifying defects before release.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
Software Trainess
S N INformatics
Bangalore
07.2009 - 09.2010
- Involved in the Analyzing requirement and preparing test scenarios and test cases
- Ability to work under strict deadlines and work as an active team member
- Preparation of Test Plan and Test Completion Report.
- Identifying and defining business and test scenarios. Test execution, results reporting, defect status reporting, and re-testing.
- Test execution/results reporting, defect status reporting, and re-testing.
- Defect Status Reporting and Re-testing.
Education
Bachelor of Engineering - Electrical Engineering
KLE Institute of Technology
BelgaumSkills
Business Requirements Gathering
Operations management
Stakeholder management
Teamwork and collaboration
Problem-solving
Multitasking
Effective communication
Business analysis
Agile Methodologiesness requirements analysis
Testing Methodolgies
Timeline
System Adoption Manager
Education First Pvt Ltd
01.2024 - 01.2025
Business Analyst
Education First
01.2020 - 12.2023
Senior Lead QA/QA Manager
Education First
01.2015 - 12.2020
Senior QA Analyst /Lead QA
Education First
01.2012 - 12.2015
QA Analyst
Education First Pvt Ltd
09.2010 - 12.2011
Software Trainess
S N INformatics
07.2009 - 09.2010
Bachelor of Engineering - Electrical Engineering
KLE Institute of Technology
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