Shilpam Sarkar
Navi Mumbai,Maharashtra
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help to explore myself fully and realize potential. Willing to work as a key player in a challenging and creative environment.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Seller Support Associate (L3)
Amazon Development Center
Mumbai, India
07.2021 - Current
- Provide timely and accurate operational support to Merchants and sellers selling on Amazon platform.
- Contributes to positive team environment and proactively help team members with difficult contacts as needed.
- Actively seeks solutions through logical reasoning and data interpretation skills.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Maintains a positive and professional demeanor, always portraying company in a positive light. Also, maintain an empathetic and professional attitude toward sellers at all times.
- Utilize excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision
- Worked flexible hours across night, weekend and holiday shifts
- Conducted research, gathered information from multiple sources and presented results
- Increased customer satisfaction by resolving issues
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Improved operations through consistent hard work and dedication
ASSISTANT TRAINER
CHOICECONNEX, Navi
Mumbai
09.2018 - 06.2021
- Managing cases from client and providing solutions accordingly
- Handle calls to ensure positive customer experience
- Liaise with top management and assist in development of strategic plans for operational activity
- Create training strategies, initiatives, and materials
- Develop schedule to assess training needs
- Conceptualize training materials based on data and research
- Mentor and develop staff into cohesive and collaborative working team
- Act as catalyst between agents and operations for smooth running of process
- Demonstrate flexibility, efficient time management and ability to prioritize workload.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Filed, organized and archived training materials to support future training sessions.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
B.COM -
J.R.N. Rajasthan Vidyapeeth University
J.R.N. Rajasthan Vidyapeeth University
XIIth STD (10+2) - undefined
Board of Secondary Education
Xth STD (10th) - undefined
AP State Board
undefined
St. Joseph High School
MBA - Operations
Jaipur National UniversityUGC-AICTE
Distance EducationSkills
Excellent communication (Written, Verbal) skillsundefined
Timeline
Seller Support Associate (L3)
Amazon Development Center
07.2021 - Current
ASSISTANT TRAINER
CHOICECONNEX, Navi
09.2018 - 06.2021
B.COM -
J.R.N. Rajasthan Vidyapeeth University
J.R.N. Rajasthan Vidyapeeth University
XIIth STD (10+2) - undefined
Board of Secondary Education
Xth STD (10th) - undefined
AP State Board
undefined
St. Joseph High School
MBA - Operations
Jaipur National UniversityUGC-AICTE
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