Shilpam Sarkar
Navi Mumbai,Maharashtra
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help to explore myself fully and realize potential. Willing to work as a key player in a challenging and creative environment.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Seller Support Associate (L3)
Amazon Development Center
Mumbai, India
07.2021 - Current
- Provide timely and accurate operational support to Merchants and sellers selling on Amazon platform.
- Contributes to positive team environment and proactively help team members with difficult contacts as needed.
- Actively seeks solutions through logical reasoning and data interpretation skills.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Maintains a positive and professional demeanor, always portraying company in a positive light. Also, maintain an empathetic and professional attitude toward sellers at all times.
- Utilize excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision
- Worked flexible hours across night, weekend and holiday shifts
- Conducted research, gathered information from multiple sources and presented results
- Increased customer satisfaction by resolving issues
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Improved operations through consistent hard work and dedication
ASSISTANT TRAINER
CHOICECONNEX, Navi
Mumbai
09.2018 - 06.2021
- Managing cases from client and providing solutions accordingly
- Handle calls to ensure positive customer experience
- Liaise with top management and assist in development of strategic plans for operational activity
- Create training strategies, initiatives, and materials
- Develop schedule to assess training needs
- Conceptualize training materials based on data and research
- Mentor and develop staff into cohesive and collaborative working team
- Act as catalyst between agents and operations for smooth running of process
- Demonstrate flexibility, efficient time management and ability to prioritize workload.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Updated and set up instructions and uploaded course materials in webinar and learning management software.
- Filed, organized and archived training materials to support future training sessions.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
B.COM -
J.R.N. Rajasthan Vidyapeeth University
J.R.N. Rajasthan Vidyapeeth University
XIIth STD (10+2) - undefined
Board of Secondary Education
Xth STD (10th) - undefined
AP State Board
undefined
St. Joseph High School
MBA - Operations
Jaipur National UniversityUGC-AICTE
Distance EducationSkills
Excellent communication (Written, Verbal) skillsComprehensive problem solving abilitiesOptimistic, Creative, Innovative and willingness to learnConcerned with quality, produce work that is orderly and attractiveEnthusiastic and responsibleAbility to focus on deadlines and deliverablesFlexible, reliable and dependable hard-workerTeam player with good communication skillsWorks collaboratively with other team members to deliver tasks
Timeline
Seller Support Associate (L3)
Amazon Development Center
07.2021 - Current
ASSISTANT TRAINER
CHOICECONNEX, Navi
09.2018 - 06.2021
B.COM -
J.R.N. Rajasthan Vidyapeeth University
J.R.N. Rajasthan Vidyapeeth University
XIIth STD (10+2) - undefined
Board of Secondary Education
Xth STD (10th) - undefined
AP State Board
undefined
St. Joseph High School
MBA - Operations
Jaipur National UniversityUGC-AICTE