Shilpashree Dutta
Process Associate
Kolkata
Summary
To secure a position that leverages my skills in managing day-to-day operational activities, coordinating with clients, performing quality checks, and providing feedback, while utilizing my excellent communication skills and in-depth knowledge of the Encompass operation system.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Process Associate
Tata Consultancy Services
02.2021 - Current
- Managed day-to-day operational activities related to US Mortgage and ensured adherence to company policies & standard
- Conducted quality checks on GCP (Google Cloud Platform) and provided feedback to team members to improve overall performance
- Prepared root cause analysis reports and implemented action plans to address identified issues
- Coordinated with clients to understand their requirements and communicated them to the team
- Conducted regular PKTS to ensure uniformity across the team
- Responded timely to client emails and delivered daily/weekly/monthly reports as required
- Managed team members and ensured high productivity levels
- Developed strategies to reduce attrition rates and improve employee satisfaction.
Education
Bachelor of Science - Zoology
04.2001 -
Completed Bachelor of Science in Zoology with 8.6 CGPA .
Skills
Report Analysis
PostgreSQL
Quality check of data
Basic excel
Team management
Certification
SQL
Accomplishments
- Star of the month Award
- On the spot Award
- Applause Award
Hobbies
Listening song
Crafting
Travelling
Timeline
Process Associate - Tata Consultancy Services
02.2021 - Current
Guahati University - Bachelor of Science, Zoology
04.2001 -