Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies
Timeline
Shilpashree Dutta

Shilpashree Dutta

Process Associate
Kolkata

Summary

To secure a position that leverages my skills in managing day-to-day operational activities, coordinating with clients, performing quality checks, and providing feedback, while utilizing my excellent communication skills and in-depth knowledge of the Encompass operation system.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Process Associate

Tata Consultancy Services
02.2021 - Current
  • Managed day-to-day operational activities related to US Mortgage and ensured adherence to company policies & standard
  • Conducted quality checks on GCP (Google Cloud Platform) and provided feedback to team members to improve overall performance
  • Prepared root cause analysis reports and implemented action plans to address identified issues
  • Coordinated with clients to understand their requirements and communicated them to the team
  • Conducted regular PKTS to ensure uniformity across the team
  • Responded timely to client emails and delivered daily/weekly/monthly reports as required
  • Managed team members and ensured high productivity levels
  • Developed strategies to reduce attrition rates and improve employee satisfaction.

Education

Bachelor of Science - Zoology

Guahati University, Assam
04.2001 -

Completed Bachelor of Science in Zoology with 8.6 CGPA .

Skills

Report Analysis

PostgreSQL

Quality check of data

Basic excel

Team management

Certification

SQL

Accomplishments

  • Star of the month Award
  • On the spot Award
  • Applause Award

Hobbies

Listening song

Crafting

Travelling

Timeline

Process Associate - Tata Consultancy Services
02.2021 - Current
Guahati University - Bachelor of Science, Zoology
04.2001 -
Shilpashree DuttaProcess Associate