SHILPI KUMARI
Gurgaon
Summary
Goal-oriented professional, targeting assignments in Operational Risk Management, Controls, Audit and Analysis with a leading organization of high repute in Banking/Financial Services industry, to utilize the knowledge and skills to grow professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager (SRM/DBM)
IndusInd Bank
Gurgaon
04.2024 - Current
- Manage affluent desk and become one point of contact for mapped customers for their service-related queries, requests, and complaints.
- Monitor daily account balances and maintain book stability through immediate client intervention on accounts that demonstrate balance depletion/attrition propensity.
- Regularly conduct risk assessment and monitor AML activities in the accounts to raise red flags.
- Filing suspicious activity report (SAR) and closing alert basis.
- Be responsible for reviewing and ensuring the required AML/KYC regulatory requirements are met.
Deputy Manager (CEE)
HDFC BANK
Gurgaon
01.2022 - 04.2024
- Processed all cash reception and payment operations, as well as RTGS and NEFT, manager's cheque and DD, stop payment of cheque, DD cancellation, DEMAT slip issuance, FCY cheque collection, and FCY DD issuance.
- Reported the heavy cash transaction and counterfeit notes to RBI, as per its requirement.
- Performed reconciliation of banking and regulatory elements, such as AML Transactions, TOD Reports, maintained CDF Transaction Register, and monitored Form 60 Submissions.
- Reconciled sundry accounts, processed cash indemnities, and in-house payments, and managed cash management operation.
- Reviewed and authorized teller transactions to ensure accuracy, compliance with policies and procedures, and customer satisfaction.
Intern
HDFC BANK
03.2021 - 11.2021
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
Customer Service Officer
ICICI BANK
Hyderabad
08.2016 - 09.2018
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues or complaint in an efficient and timely manner.
- Periodical review of KYC/AML records as to completeness, including verifying that due diligence has been performed and risk assessment is current and up to date.
Education
Post Graduate Diploma in Sales and Relationship Banking -
Manipal Academy of Higher Education
Bengaluru, Karnataka, India08.2021
BBA, Business Administration -
Aryabhatta Knowledge University
Patna, Bihar, India09.2016
HSC, PCM -
Bihar School Examination Board
Patna, Bihar, India11.2013
SSC -
Bihar School Examination Board
Patna, Bihar, India05.2011
Skills
- Regulatory Compliance
- Customer Relationship Building
- Exceptional Customer Service
- Customer Relationship Management (CRM)
Certification
- Customer Due Diligence and Know Your Customer Fundamentals, Udemy, Sept24
- Series VI- Depository Operations, National Institute of Securities Markets (NISM)
- Series V-A: Mutual Fund Distributors Certification Examination, NISM
- IRDAI Certification
- Certificate Program on Anti Money Laundering, BSE Institute Limited, Sept24
Accomplishments
- "RACE TOGLORY" MEGA Liabilities Drive for Branches, Jan-Feb23
- Gold Medal under "HDFC Medallion Account Program", Jan23
- Unsecured loans "Best Opening Batman" in HDFC, Feb22
- Outstanding health insurance in ICICI, 2018
Languages
- English
- Hindi
Personal Details
- Father's Name: Sanjay Kumar Singh
- Date of Birth: 12/01/1996
- Marital Status: Single
Timeline
Manager (SRM/DBM)
IndusInd Bank
04.2024 - Current
Deputy Manager (CEE)
HDFC BANK
01.2022 - 04.2024
Intern
HDFC BANK
03.2021 - 11.2021
Customer Service Officer
ICICI BANK
08.2016 - 09.2018
Post Graduate Diploma in Sales and Relationship Banking -
Manipal Academy of Higher Education
BBA, Business Administration -
Aryabhatta Knowledge University
HSC, PCM -
Bihar School Examination Board
SSC -
Bihar School Examination Board
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