Shilpi Paliwal
Pune
Summary
Results-driven professional with expertise in cold-calling, consultative selling, and negotiating contracts to drive market share development and customer satisfaction. Skilled in forming strategic partnerships, cultivating relationships, and implementing long-term account strategies to maximise cost opportunities and enhance product brand knowledge. Adept at cost level analysis and account prospecting to identify growth opportunities while maintaining a strong focus on delivering exceptional results. Committed to leveraging core competencies to support organisational goals and foster sustainable business growth.
Overview
12
12
years of professional experience
Work History
Academic Delivery Lead
MIT distance education
03.2021 - 03.2022
- Planned, coordinated and executed live virtual sessions for MBA participants to ensure seamless delivery
- Managed a team of 20 instructors, moderators, and technical staff to ensure seamless delivery of live sessions, including pre-session preparations, real-time monitoring, and post-session evaluations
- Oversaw the use of various live session platforms (e.g., Zoom, Microsoft Teams, WebEx), ensuring technical readiness and resolving any platform issues in real-time
- Worked closely with instructors to adapt content for live delivery, providing support in terms of visual aids, interactive elements, and engagement strategies to maintain audience interest
- Developed and implemented strategies to enhance participant interaction, including Q&A, polls, breakout rooms, and interactive discussions to promote a dynamic learning environment
- Provided hands-on technical support during live sessions, troubleshooting connectivity issues, and guiding instructors and participants through technical challenges
- Ensured all live sessions met educational standards by reviewing content, providing feedback to instructors, and making adjustments based on audience feedback and performance data
- Monitored and analyzed participant feedback and session analytics to assess engagement levels, identify improvement opportunities, and report findings to management
- Identified and implemented best practices for live session delivery, refining processes based on participant feedback, technological advancements, and team input
- Communicated with clients, instructors, and participants to coordinate session schedules, address concerns, and ensure expectations were met
Customer Relationship Manager
E Domain pvt ltd
10.2018 - 02.2020
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seeking out new sales opportunities through cold calling, networking and through the social network
- Setting up demo with students and listening to their wishes and concerns
- Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction
- Maintained ongoing level of engagement with key customer build trusting relationship with clients
- Admission process, whole operation of sales process
- Handled support and Sales Team
- Taken care of Accounts
- Taken care of monthly revenue generation
- Sales and Collection follow up, operations, vendor management
Administration Manager
Learning Edutainment Pvt limited
05.2012 - 12.2017
- Taken care of monthly revenue generation
- Sales and Collection follow up, whole operations vendor management
- Petty cash, accounts management, event handling process, marketing management
Senior Holiday Consultant
Country club India pvt Ltd
06.2011 - 04.2012
- Worked in sales department, Customer support, taken care of sales of the venue
- Business development, Product training to new Employees
- Follow up with Enrolled customers, build relationships with existing customers after the sales process
- Day to Day operation handled
Sales Consultant/Visual Merchandiser
Lifestyle India Pvt. Ltd.
05.2010 - 08.2011
- Window Display
- Set up fixture and stock
- Visual designs as per Sales Target
- Display on Corel, Photoshop
- Use Mood board for Theme and Implementation
- Innovate new style for display so that we can increase sales of the store
Store Manager
Putin Impex Pvt Ltd.
07.2010 - 05.2011
- Store Management
- Customer Service
- Achieve sales target
- Inventory Management
- Manage staff and give them training
- Managing cash and daily sale status
- Try to increase sales & services of Brand
- Window Display as per Occasion/Season
- Pantry Management
Trainee
Indira Export Pvt. Ltd.
05.2010 - 08.2010
- Worked in different departments, like designing, sampling, dying, construction, pattern making, merchandising, finishing, cad, computerised embroidery, store laundering export
Education
Bachelor of Business Administration - Human Resources Management
Alard business studies
PuneFashion and Apparel Design - CGPA: 67.22%
School of Fashion Technology (Maharshi Karve University)
PUNEComputer Assisted Fashion Design - CGPA: 69.35%
School of Fashion Technology (Maharshi Karve University)
PUNEH.S.C. - Fashion Designing, CGPA: 75.40%
M.P. Board
S.S.C. - CGPA: 58.60%
M.P. Board
Skills
- Cold-calling
- Negotiating contracts
- Consultative selling
- Forming grouping
- Partnering
- Cost opportunities
- Long-term account strategies
- Cultivating relationships
- Customer satisfaction
- Account prospective
- Product brand knowledge
- Market share development
- Cost level analysis
- Corel
- Photoshop
- MS Office
- Busy
- Tally
- Rubix
Dates
- 01/2010
- 01/2007
- 01/2005
- 01/2003
- 03/2022 - 02/2024
Timeline
Academic Delivery Lead
MIT distance education
03.2021 - 03.2022
Customer Relationship Manager
E Domain pvt ltd
10.2018 - 02.2020
Administration Manager
Learning Edutainment Pvt limited
05.2012 - 12.2017
Senior Holiday Consultant
Country club India pvt Ltd
06.2011 - 04.2012
Store Manager
Putin Impex Pvt Ltd.
07.2010 - 05.2011
Sales Consultant/Visual Merchandiser
Lifestyle India Pvt. Ltd.
05.2010 - 08.2011
Trainee
Indira Export Pvt. Ltd.
05.2010 - 08.2010
Bachelor of Business Administration - Human Resources Management
Alard business studies
Fashion and Apparel Design - CGPA: 67.22%
School of Fashion Technology (Maharshi Karve University)
Computer Assisted Fashion Design - CGPA: 69.35%
School of Fashion Technology (Maharshi Karve University)
H.S.C. - Fashion Designing, CGPA: 75.40%
M.P. Board
S.S.C. - CGPA: 58.60%
M.P. Board
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