SHILPI YADAV
Mumbai
Summary
Results-driven Assistant Bank Manager recognized for high productivity and efficient task completion. Skilled in financial analysis, risk management, and customer service excellence. Excel at leadership, communication, and problem-solving to deliver outstanding banking services. Committed to fostering team cohesion and enhancing operational efficiency within the banking environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Central Bank of India
08.2018 - 08.2022
- Reviewed credit applications and financial statements to determine customer creditworthiness and repayment capacity.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
- Utilized credit assessment software to streamline loan approval processes.
- Processed loan proposals after conducting a thorough analysis, adhering to all regulations.
- Leveraged data analytics to make informed decisions and helped management achieve set targets.
- Developed a loyal and delighted customer base through proactively managing team customer service strategies.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Single Window Operator
Allahabad Bank
07.2017 - 07.2018
- Completed high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
B.Tech - Electronic and Communication
ABES Institute of Technology
Ghaziabad05.2015
Skills
- Credit analysis
- Customer service
- Problem solving
- Adaptability and flexibility
- Team management
- Loan processing
- Decision making
- Risk assessment
- Effective communication
Certification
- (CAIIB) Certified Associate of the Indian Institute of Bankers
- MS Office certification
- Databases and SQL for data science with Python
Hobbies and Interests
Literature, Travel, Yoga
Timeline
Assistant Manager
Central Bank of India
08.2018 - 08.2022
Single Window Operator
Allahabad Bank
07.2017 - 07.2018
B.Tech - Electronic and Communication
ABES Institute of Technology
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