SHIMLA Ramesh
Bangalore
Summary
TobecomeaSuccessfulincostumerserviceIndustry Toworkinamoreprofessionalandchallengingworkingenvironmenttogiveme opportunitytoshowmyability.Tofindastablejobwithpromotionprospectsand competitivesalary
Overview
9
9
years of professional experience
Work History
Team Leader
Suraj & CO
Bangalore
05.2023 - Current
- Led daily team meetings to discuss project updates and obstacles.
- Coordinated tasks among team members to ensure smooth workflow.
- Trained new employees on company policies and procedures.
- Monitored team performance and provided constructive feedback regularly.
- Developed schedules to optimize team productivity and resources.
- Implemented process improvements to enhance operational efficiency.
- Communicated with upper management regarding team progress and challenges.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
- Completed day-to-day duties accurately and efficiently.
Customer Support Executive
Value Stream Business Solution Pvt Ltd
02.2019 - 03.2021
- Answer calls professionally to provide information about services, or obtain details of complaints.
- Follow up to ensure that appropriate actions were taken on customers request.
- Refer unresolved customer grievances or special requests to the designated department for further investigations.
- Provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
- Resolved product issues by troubleshooting and providing effective solutions.
- Educated customers on product features and usage through detailed guidance.
- Conducted follow-up communications to ensure customer satisfaction with services provided.
- Resolved customer issues in a timely manner.
Guest Delight Associate Platinum
Domino's Pizza
06.2018 - 12.2019
- Taking orders over phone and in personal, Greeting customers, building relationship with customers.
- Upselling, cash handling, keeping the customers area clean
- Making Domino's high quality pizzas according to portion chart, maintain hygiene and food safety.
- Handling guest concerns with proper resolutions.
- Providing basic training to the new TM.
- Attend the briefing.
- Change management.
- Achievement in Domino's Pizza: Achieved BEST PERFORMER certificate of 1st & 2nd business quarter for 2019-2020.
- In Aug 2019 Promoted as Guest Delight Associate Platinum.
Guest Delight Associate
Domino's Pizza
08.2016 - 09.2017
- Taking orders over phone and in personal, Greeting customers, serve hot & fresh product to the guest.
- Making Domino's high quality pizzas according to portion chart, maintain hygiene and food safety.
- Reason for leaving: Due to semester exams.
Education
B.Com -
BTM 1st Grade College
BLR01.2019
12th -
Srinivasa Independent PC College
BLR01.2016
10th -
Parikrma Center High School
01.2014
Skills
- Team management
- Training and development
- Workflow optimization
- Effective communication
- Motivational leadership
- Problem solving
- Work Planning and Prioritization
- Quality improvement
- Strategic planning
- Overtime management
- Documentation and reporting
- Leadership
- Performance evaluations
- SMART goals
- Goal setting
- Verbal and written communication
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Personal Information
- Date of Birth: 05/29/98
- Gender: female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Team Leader
Suraj & CO
05.2023 - Current
Customer Support Executive
Value Stream Business Solution Pvt Ltd
02.2019 - 03.2021
Guest Delight Associate Platinum
Domino's Pizza
06.2018 - 12.2019
Guest Delight Associate
Domino's Pizza
08.2016 - 09.2017
B.Com -
BTM 1st Grade College
12th -
Srinivasa Independent PC College
10th -
Parikrma Center High School