Shine PV
Manager - - Infra Ops Specialist
THRISSUR
Summary
With over 15 years of experience, I am a seasoned Windows Server Administrator proficient in managing complex server infrastructures. My expertise extends beyond Windows environments, encompassing comprehensive knowledge of Linux systems, cloud platforms, VMware virtualization, and networking concepts. I have a proven track record of effectively deploying, configuring, and maintaining server environments to ensure optimal performance and reliability. My diverse skill set allows me to adapt to evolving technological landscapes and implement best practices to meet organizational objectives.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Subject Matter Expert
Travelers Insurance
Hartford
06.2019 - 03.2024
- As an SME for Infrastructure/Environment support for SBU Bond Travelers Inc. I served as the primary point of contact for all infrastructure-related consultations, requests, and issues arise within the Business Unit Bond.
- My responsibilities included supporting an AWS WordPress site, managing Adobe Enterprise Manager Forms and Output product, and configuring Load Balancer endpoints for multiple application teams.
- I also handled firewall setup, CA access gateway setup, and load balance point setup for apps on the Private Cloud platform (Pivotal Cloud Foundry PCF) as well as Server platforms.
- Additionally, I implemented SSL for various servers and platforms, including Sonar Enterprise Evaluation Server, SSRS server, and apps on both PCF and server platforms.
- I facilitated the provisioning and sunset of virtual servers, databases, and client VMs for Bond application teams, along with conducting weekly idle app checks and software deployments.
- Furthermore, I managed the staging of AEM forms between environments and provided troubleshooting support for LiveCycle Exceptions issues, in addition to assisting with PCF Cloud platform requests.
- Monitored and tracked user progress to identify improvement opportunities
Subject Matter Expert
Time Inc
New York
08.2015 - 05.2019
- In my role as a SME for Windows Servers at TimeInc, I provided round-the-clock support for both physical and virtual Windows servers hosted on VMware and AWS platforms. This encompassed monitoring and maintenance tasks using tools like HP SIM and DELL OME, as well as remote server administration via HP ILO, Dell DRAC, and Blade chasses.
- A significant part of my responsibilities involved managing Windows Server Patching for a large number of servers using SCCM, including coordinating server reboots post-patching.
- I also handled SCCM Client administration, backup client installation/upgrades, and support for backup failures. Additionally, I provided assistance for Accounts Administration regarding NTFS permission issues and user account lockouts, and played a key role in SOX/EY audits for TimeInc.
- Furthermore, I managed disaster recovery support for the TCS Windows environment, acted as a point of contact for TimeInc's Cognizant Helpdesk for Windows/Network issues, and handled resource management for monitoring tools such as HP SIM, DELL OME, and HP SiteScope.
Team Member/Team Leader
Collective Brands Inc
Englewood
03.2011 - 07.2015
- As a Team Member/Team Lead in the Application Administration Team since March 2014, I've spearheaded a group dedicated to providing comprehensive application administration support across various operating systems, including Windows, Linux, and UNIX. This role involved a spectrum of responsibilities such as code deployment, installation, configuration, and troubleshooting for diverse application teams.
- I oversaw virtual server builds for Windows Server 2008 and 2012 on VMware Virtual Infrastructures, and managed IIS server administration along with SSL setup using Microsoft CA for multiple applications.
- Additionally, I handled Oracle WebLogic server administration at L1/L2 levels and provided L1 support for Linux/Unix servers. Other duties included UC4/Atomic Agent installation and troubleshooting, DB2 Client setup, Oracle client setup, and Java client setup for both Windows and Linux servers.
- I actively coordinated with vendors, organized Live meetings, and troubleshooted issues as they arose. Furthermore, I analyzed training needs, documented processes, and provided necessary training to the team. Throughout, I ensured adherence to ITIL change management and incident management processes to maintain operational efficiency and reliability.
Senior Team Member
Staples Inc.
Framingham
10.2008 - 03.2011
- As a Senior Team Member in the SOC (Security Operations Center) and NOC (Network Operations Center), my primary responsibilities included the vigilant monitoring of Staples Server Infrastructure, Business Critical Websites, and Store Networks. Utilizing tools such as HP OVO, HP Sitescope, HP NNM, SolarWinds, and Keynote, I ensured the continuous availability and optimal performance of these systems.
- I conducted L1/L2 level troubleshooting for Windows servers, both physical and virtual, resolving issues promptly to minimize downtime. Additionally, I managed service requests with hardware vendors for server hardware issues, overseeing the replacement of physical components as necessary.
- For store network issues, I liaised with network service providers to swiftly restore network functionality.
- Incident management was a key aspect of my role, involving the logging and resolution of incidents using ticketing tools like Remedy and Service Now, adhering closely to ITIL Incident Management processes.
- Recognizing the importance of skill development, I analyzed training needs and provided necessary training to the team, ensuring their readiness to tackle challenges effectively.
Skills
Windows Server and Server Infrastructure Services: Possess expert-level knowledge in Windows Servers and various server infrastructure services, ensuring robust and efficient server management
Active Directory and Microsoft Exchange Servers: Sound understanding and proficiency in Active Directory and Microsoft Exchange servers, enabling effective management and administration of directory services and messaging infrastructure
AWS Cloud and Pivotal Cloud Foundry: L2 experience in AWS Cloud and Pivotal Cloud Foundry, demonstrating competence in managing and deploying applications on private cloud platforms
Networking Concepts, Firewall, Load Balancing, and SSL: Hands-on experience in networking concepts, firewall setup, load balancing endpoints, and SSL configuration, ensuring secure and optimized network environments
Linux/Unix: Proficient at L2 level in Linux/Unix systems, providing support and maintenance for diverse server environments
VMWare Infrastructure: Demonstrated expertise in managing VMWare infrastructure, ensuring the smooth operation and optimization of virtualized environments
Accomplishments
- Received two Blue Rating awards from the Travelers project for Delivery Excellence in 2023.
- Collaborated with multiple value streams to ensure the successful release of applications each month in the Travelers project.
- Supervised a team of three staff members in a previous project.
Certification
AWS Certified Solution Architect Associate
Timeline
Subject Matter Expert
Travelers Insurance
06.2019 - 03.2024
Subject Matter Expert
Time Inc
08.2015 - 05.2019
Team Member/Team Leader
Collective Brands Inc
03.2011 - 07.2015
Senior Team Member
Staples Inc.
10.2008 - 03.2011