Shiney Joseph

Gurugram

Summary

Sales & Key Account Specialist with 10+ years of experience managing high-value portfolios (up to $4.8M) and driving enterprise revenue expansion across global markets (USA, APAC, India). Proven track record in consultative B2B selling, multi-year contract renewals, and navigating complex regulatory/government frameworks. Skilled at bridging business needs with tailored solutions to accelerate client acquisition and long-term retention in high-growth sectors.

Overview

years of professional experience

Work History

Customer Success Manager

Cvent

Gurugram

06.2021 - Current

Portfolio & ARR Management: Directly managed a $4.8M enterprise portfolio across USA and APAC regions, driving portfolio health, multi-year contract renewals, and annual recurring revenue (ARR) expansion through data-driven account planning.
Revenue Expansion & Upselling: Identified high-margin cross-sell and upsell opportunities by aligning tech solutions with client business goals, securing key expansion wins including a $200K expansion with Yale University and a $50K upsell with Kennedy Center.
Account Retention & Risk Mitigation: Spearheaded end-to-end client onboarding, solution adoption, and proactive risk management, driving a 35% increase in platform adoption for L'Oréal Australia while maintaining top-tier NPS scores.
Consultative Stakeholder Advisory: Served as the primary consultative advisor for C-suite and enterprise stakeholders, converting complex client requirements into scalable workflows to maximize client ROI and lifetime value (LTV).
Cross-Functional Deal Execution: Partnered closely with Product, Solutions Architecture, and Executive Sales teams to negotiate complex renewals, resolve high-stakes account escalations, and protect enterprise account retention.

Project Manager

Invest India - Ministry of Commerce

Delhi

06.2017 - 06.2021

CXO & Ministerial Facilitation: Facilitated strategic meetings between foreign enterprise leaders, corporate investors, and the Minister’s Office, helping global clients navigate market entry and government touchpoints.
National Ease of Doing Business (EoDB) & IP Initiatives: Actively coordinated key business enablement programs, including national Patent and Trademark/Logo initiatives, simplifying administrative workflows and driving adoption among corporate stakeholders.
Government & Stakeholder Alignment: Organized and led working sessions with senior government officials, regulatory authorities, and industry executives to address operational bottlenecks and align on policy frameworks.
Executive Communications & Social Media: Managed digital channels and official communications for the Minister’s Office, translating economic policy updates, trade incentives, and regulatory reforms into clear engagement strategies.
Corporate Dispute Resolution: Handled enterprise policy grievances and regulatory escalations on public platforms, delivering prompt resolutions to build institutional trust and protect account relationships.

Operations - Team Lead

American Express

Gurugram, India

04.2010 - 08.2016

Team Leadership & Account Governance: Led a team of 20+ operations and client servicing professionals, overseeing high-net-worth corporate card portfolios to ensure operational excellence, contract renewals, and account health.
C-Suite & Program Admin Engagement: Partnered directly with corporate CFOs, Finance Directors, and Program Administrators to manage commercial credit lines, analyze corporate spend data, and deliver tailored financial reporting solutions.
Portfolio Optimization & Best Practices: Advised enterprise clients on best practices for corporate card adoption and spend consolidation, helping organizations streamline working capital, optimize cash flow, and maximize card program efficiency.
Financial Dispute Resolution & Risk Management: Managed complex financial dispute resolutions, billing escalations, and commercial account compliance, maintaining strong client retention and trust across high-value enterprise accounts.
Process Improvement & Revenue Protection: Built internal client-servicing frameworks that improved organizational efficiency and client advocacy scores by 20%–50%, ensuring long-term portfolio stability.

Education

Certification - Advertising & Public Relations

Mudra Institute of Communication and Advertising

Ahemdabad

01-2019

Bachelors in Business Adminstration

Manav Bharti

Solan

01-2013

Skills

Enterprise Account Ownership & Growth (ARR / NRR)
Consultative B2B Selling & Upselling
CXO & CFO Engagement (Buying Committee Alignment)
Contract Renewals & Commercial Negotiations

Account Health & Retention Strategies
Portfolio Optimization & Spend Analysis
Client Onboarding & Tech Adoption Frameworks

Linkedin Profile

https://www.linkedin.com/in/shiney-joseph-178362ab/

Timeline