Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinoj KC

Bangalore

Summary

Highly Motivated and Skilled IT Professional with diversified experience in IT Infrastructure design, Deployment, Management and Support. Focused on improving business productivity with a tenacious nature, excellent leadership abilities and an in-depth understanding of business processes. Good communication, planning, problem solving, team management and organizational skills developed over extensive experience.

Overview

15
15
years of professional experience

Work History

Technical Lead

Dover India Private Limited
12.2016 - Current
  • Supervised architecture, design and implementation of company-wide Infrastructure and Technologies
  • Lead team and projects/activities to resolution on timely manner, making sure no production impact or escalations
  • Drove technical initiatives for large enterprise architecture to align with long-term business strategies
  • Manage interactions with Clients, Business, Vendors and multiple stake holders and communicate in regular basis
  • Enhance infrastructure to promote better functionality for better end user experience
  • Manage communications and regular interactions with higher management on progress of projects
  • Involve and work on any IT related technical issues and get them to resolution on timely manner
  • Guide and help team on any technical complications faced during support or project activities
  • Take initiatives, Plan and implement them without business impact to improve infrastructure
  • Monitor, manage and take action to ensure smooth functioning of technical operations
  • Identify risks, concerns and improvements in infrastructure
  • Build action plans accordingly and get them implemented promptly and economically
  • Collaborate with multiple teams to get projects executed and delivered on time and help technically where ever needed
  • Offered input on technical and platform-related strategic planning initiatives
  • Cloud administration on Microsoft Azure environments
  • Investigated system issues and implemented resolutions to reduce downtime. Improved System with addition of new or upgrade of features in infrastructure

Technical Lead

Cognizant Technology Solutions
09.2014 - 12.2016
  • Manage and support Windows server and Virtual infrastructure and make sure there is no business impact
  • Lead and guide team technically to get support issues resolved and get projects completed on time
  • Develop and implement value added initiatives to improve infrastructure management and support
  • Identify common or recurring issues in infrastructure, find root cause and fix issues permanently
  • Make sure infrastructure is up to date and is free from any security vulnerabilities
  • Manage communications with external vendors, Clients and Business owners
  • Investigated infrastructure issues and implemented resolutions to reduce downtime
  • Guided teams during transition / integration / support processes.

Wintel Administrator

Microland Ltd
02.2009 - 09.2014
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
  • Performed software installations and upgrades to Windows operating systems
  • Attended meetings to deliver status reports to key stakeholders
  • Contributed to development, administration and testing of disaster recovery plans
  • Configured and tested Windows Server operating systems with roles features
  • Conducted routine and emergency maintenance of assigned data center equipment
  • Tested software remotely and onsite for server sets to maintain operational readiness
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
  • Upgrade patches and solutions to fix bugs in infrastructure
  • Work on tickets and get them resolved within defined SLA
  • Resolve Business Critical issues promptly, identify root cause and implement required fix.

Education

Bachelor of Engineering - Computer Science

The Oxford College of Engineering
Bangalore, India
05.2008

PUC - Computer Science

Sree Cauvery College
Bangalore, India
04.2004

SSLC - State Board

Sree Cauvery High School
Bangalore, India
04.2002

Skills

  • Active Directory, DNS, DHCP
  • Windows Server Administration
  • VMWare Administration
  • Group Policy Management
  • File and Print Server Management
  • Infrastructure Planning
  • Networking, Routing and Firewall concepts
  • Understanding on Backup and Storage
  • Microsoft Azure Cloud Administration
  • Understanding on ITIL Concepts
  • Project Leadership
  • Customer Relationship Management

Timeline

Technical Lead

Dover India Private Limited
12.2016 - Current

Technical Lead

Cognizant Technology Solutions
09.2014 - 12.2016

Wintel Administrator

Microland Ltd
02.2009 - 09.2014

Bachelor of Engineering - Computer Science

The Oxford College of Engineering

PUC - Computer Science

Sree Cauvery College

SSLC - State Board

Sree Cauvery High School

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Shinoj KC