Shipali Panchal

• Conducted regular audits of merchandise displays for quality assurance.
• Handled high volumes of customer inquiries via email, ensuring timely and effective responses.
• Resolved client billing inquiries with precision, enhancing customer satisfaction.
• Processed customs documentation for import and export shipments.
• Coordinated with freight forwarders to manage logistics and transportation.
• Delivered expert guidance on industry best practices, supporting compliance and operational excellence.
• Developed training materials for staff to enhance knowledge and skills.

• Assessed customer preferences to improve service quality.

Resolved customer issues and complaints using Salesforce tools, ensuring streamlined support workflows.

• Configured and managed Cisco routers and switches for network optimization ( troubleshooting)
• Managed inbound and outbound customer calls effectively and efficiently.
• Call to customer and arrange engineer for resolve problem