SHIPRA GUGNANI
Compliance, Visa & Admissions International Education
Gurgaon
Summary
Dynamic compliance leader with 19 years of extensive experience in admissions and regulatory management across South Asia and beyond. Adept at establishing robust processes that enhance operational efficiency and compliance, consistently achieving exceptional visa success rates and minimal student attrition. Proven expertise in team leadership and strategic planning, fostering high-performing teams to navigate complex regulatory landscapes. Committed to driving organisational excellence through stakeholder engagement and innovative solutions that align with institutional goals. Recognised for significant contributions to student visa success and operational improvements in the educational sector.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
GSR Compliance Lead - South Asia & India
University of New South Wales (UNSW)
07.2022 - Current
- Appointed to establish and lead UNSW’s first Genuine Student (GS) vertical, addressing significant visa refusal and high attrition issues reported by the Department of Home Affairs (DHA) in 2022.
- Successfully built UNSW’s first India-based Admissions Unit, including recruitment, training, and leadership of the team responsible for global admissions and eCOE processing.
- Crafted processes that integrated seamlessly with existing global platforms, enhancing coordination between onshore teams and data management functions.
- Supported to re-engineer agent management systems, including contract restructuring, monitoring mechanisms, and performance-based strategies to strengthen recruitment quality.
- Achieved remarkable visa success rates of from less than 60% ( till 2022) to 100% ( till date ) consistently across intakes, surpassing sector-wide averages and benchmarks at DHA.
- Reduced student attrition to negligible levels despite evolving regulations by DHA, reinforcing UNSW’s standing as a Group of Eight (Go8) institution.
- Received recognition from the Australian High Commission (AHC) for significant contributions to student visa success.
GTE & Compliance Manager (Australia, UK & Unismarter)
Navitas India, New Delhi
07.2013 - 06.2022
- Oversaw GTE and compliance operations across multiple regions, including India, Nepal, Bangladesh, and Pakistan for Australia, UK pathway Colleges and Unismarter programs.
- Led and mentored a multi-country admissions and compliance team, ensuring consistency, accuracy, and adherence to institutional and government guidelines.
- Partnered with business units in Australia and the UK to develop and enforce policies for GTE assessment, visa risk management, and admissions compliance.
- Designed and delivered training modules for internal teams and external agencies across South Asia, including webinars and workshops on admissions, compliance, and visa processes under DHA’s SSVF.
- Conducted financial assessments for Indian and Nepalese applicants, ensuring compliance with visa documentation standards.
- Enhanced operational reporting through Salesforce CRM and streamlined collaboration with Student Recruitment Managers, Sales, and Conversion teams.
- Contributed to organizational strategy by creating resources, presentations, and reports for leadership and global stakeholders.
Sr. Admissions Officer - International Processing
Coventry University, UK (New Delhi Office)
01.2013 - 07.2013
- Processed and assessed international student applications from South Asia, South East Asia, East Asia, Middle East, Africa, UK, and China.
- Generated offers based on academic and standardized test evaluations and managed financial documentation for Tier 4 Visa CAS issuance.
- Worked closely with regional enrolment managers to achieve ambitious recruitment and admissions targets.
Counselor - Australia, Canada & USA
IDP Education India Pvt. Ltd, New Delhi
06.2006 - 02.2011
- Provided end-to-end counseling services for students aspiring to study in Australia, Canada, and the USA, including guidance on institutions, courses, and visa regulations.
- Coordinated with universities to secure offer letters, ensuring timely delivery of outcomes for applicants.
- Delivered individual and group visa counseling sessions, prepared visa files, and facilitated e-visa lodgments for students.
- Assisted students with pre-departure briefings, accommodation guidance, and orientation sessions.
- Leveraged CRM and SPEP systems to manage student cases effectively and deliver superior client service.
Education
MBA -
Guru Jambheshwar University
01.2006
B.Com - undefined
K.U.K
01.2004
XII - undefined
CBSE
01.2001
Skills
Process Design & Strategic Planning
Certification
Certified Advanced Counselling Skills
References
Available upon request.
Timeline
GSR Compliance Lead - South Asia & India
University of New South Wales (UNSW)
07.2022 - Current
GTE & Compliance Manager (Australia, UK & Unismarter)
Navitas India, New Delhi
07.2013 - 06.2022
Sr. Admissions Officer - International Processing
Coventry University, UK (New Delhi Office)
01.2013 - 07.2013
Counselor - Australia, Canada & USA
IDP Education India Pvt. Ltd, New Delhi
06.2006 - 02.2011
B.Com - undefined
K.U.K
XII - undefined
CBSE
MBA -
Guru Jambheshwar University
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