Aboobakarsiddiq Taj
Spec Costomer Service
Bangalore
Summary
Dynamic professional with a proven track record at Empower (Canada Life), excelling in customer service and quality assurance. Known for a friendly demeanor and strong problem-solving skills, I effectively enhanced team performance through training and collaboration, ensuring compliance with regulatory standards and driving continuous improvement in service delivery.
Overview
8
8
years of professional experience
1
1
Language
Work History
Special Costomer Service
Empower (Canada Life)
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Quality Specialist
Sagility
12.2018 - 12.2023
- Ensured company practices adhered to latest regulatory standards.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Bachelor Of Arts - Journalism
Govt First Grade College
K R Puram, Bangalore10-2018
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
MS office
Microsoft Word
Dependable and responsible
Verbal communication
Problem-solving
Accomplishments
Maintained 100% quality for 10 months in 2024
Archived best performer of Q1 2025
Recived Appreciation email from client for quality of work.
Timeline
Special Costomer Service
Empower (Canada Life)
01.2024 - Current
Quality Specialist
Sagility
12.2018 - 12.2023
Bachelor Of Arts - Journalism
Govt First Grade College