Shirisha Bandyala
Hyderabad
Summary
Skilled M365/O365 Administrator with 4 years of experience in Microsoft 365, Active Directory, and SharePoint Online. Expertise in system administration, endpoint management, PowerShell scripting, and server patching. Responsible for troubleshooting complex issues, managing incidents within SLA, and providing high-quality support to global clients. Holds certifications in Generative AI, Cybersecurity Awareness, and Information Security, emphasizing secure and efficient IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Analyst
HCLTech
Bangalore
12.2021 - Current
- Provided Level 2 technical support for Microsoft 365, Active Directory, and SharePoint Online environments
- Oversaw management of user accounts, groups, and licenses in Active Directory and Azure AD, ensuring seamless access and compliance
- Enhanced SharePoint Online user access by resolving permission-related issues, improving overall user experience
- Troubleshot Microsoft Teams login, meeting, and collaboration issues
- Used PowerShell scripts for bulk user operations and routine administrative tasks
- Conducted root cause analysis to identify and address issues, reducing recurring incidents
- Collaborated with L3 engineers and global support teams to resolve complex issues
- Client: Elders Insurance, Australia
Education
B.Tech - CSE
JawaharlalNehru Technological University Hyderabad
Hyderabad10-2020
Intermediate - MPC
SR Junior College
Warangal06-2016
10th Standard - CBSE
Greenwood High School
Warangal05-2014
Skills
- Microsoft 365 Suite: Microsoft 365 Admin Center, Exchange Online, SharePoint Online, Microsoft Teams
- Identity & Access Management: Azure Active Directory (Entra ID), Active Directory (On-Premises)
- Collaboration & Communication: Microsoft Outlook, Teams
- IT Service Management: ServiceNow, Ticketing Systems
- Automation & Scripting: PowerShell (Exchange Online, Azure AD, Microsoft Graph)
- Infrastructure: Hybrid Environments, On-Premises Technologies
- Operating Systems: Windows 10, Windows 11, Windows Server
Technical Skills
Azure AD (Entra ID)
- User & Group Management
- Role-Based Access Control (RBAC)
- Conditional Access Policies
- Multi-Factor Authentication (MFA)
- Identity Protection
- Enterprise Applications (SSO)
- App Registrations
- Password Policies & Self-Service Password Reset (SSPR)
- Hybrid Identity (Azure AD Connect)
- Device Registration (Azure AD Join / Hybrid Join)
Exchange Online
- Mailbox Management (User, Shared, Resource)
- Mail Flow & Connectors
- Transport Rules
- Anti-Spam & Anti-Phishing Policies
- Retention Policies
- Distribution Lists & Mail-Enabled Security Groups
- Message Tracing
SharePoint Online
- Site Collections & Hub Sites
- Permissions & Access Control
- Document Libraries & Versioning
- External Sharing & Access
- Metadata & Content Types
- Retention & Compliance Settings
OneDrive for Business
- User Storage Management
- File Sharing & Access Control
- Sync Client Troubleshooting
- Data Recovery & Restore
Microsoft Teams
- Teams & Channel Management
- Meeting & Messaging Policies
- Guest & External Access
- Teams Calling (Basic)
- Live Events & Webinars
Security & Compliance (Microsoft 365)
- Microsoft Defender for Office 365
- Safe Links & Safe Attachments
- Threat Investigation & Response
- Data Loss Prevention (DLP)
- Sensitivity Labels
- eDiscovery & Audit Logs
- Retention Policies
PowerShell & Automation
- User & License Automation
- Exchange Online PowerShell
- Azure AD / Microsoft Graph PowerShell
- Bulk Operations & Reporting
Active Directory (On-Premises)
- Users & Groups
- Organizational Units (OUs)
- Group Policy Objects (GPOs)
- DNS Management
- AD Replication
- Domain & Trust Management
Microsoft 365 Admin Center
- User & Group Management
- License Assignment & Usage Monitoring
- Role & Admin Access Management
- Service Health Monitoring
- Message Center Updates
- Organization Profile & Settings
- Domain Management & Verification
- Support Ticket Creation & Tracking
Certification
- M365, Azure Certification
- Generative AI Certification
- Cybersecurity Awareness Certification
- Information Security Certification
Accomplishments
• Maintained consistent SLA compliance while handling a high volume of Level 2 support incidents.
• Acknowledged for delivering efficient troubleshooting and maintaining high standards of client communication.
• Optimized SharePoint access issue resolution by streamlining permission management processes.
• Proactively enhanced expertise in AI and system administration to stay aligned with evolving technologies.
• Acknowledged for delivering efficient troubleshooting and maintaining high standards of client communication.
• Optimized SharePoint access issue resolution by streamlining permission management processes.
• Proactively enhanced expertise in AI and system administration to stay aligned with evolving technologies.
Additional Attributes
- Willing to relocate for the right opportunity
- Comfortable with flexible and rotational shift schedules
- Strong communication, client interaction, and customer-handling skills
Timeline
Technical Analyst
HCLTech
12.2021 - Current
B.Tech - CSE
JawaharlalNehru Technological University Hyderabad
Intermediate - MPC
SR Junior College
10th Standard - CBSE
Greenwood High School