Summary
Overview
Work History
Education
Languages
Achievements:
Timeline
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Shirisha Soppari

Hyderabad

Summary

Results-oriented logistics professional with a proven track record of success in various roles including Transportation Specialist, Catalog Specialist, and Quality Specialist & Team Leader. Experienced in managing freight carrier relationships, launching new programs, optimizing delivery processes, and enhancing catalog quality. Skilled in project management, metric analysis, and team leadership. Known for driving cost-effective logistics solutions, increasing timely delivery metrics, and ensuring high-quality standards. Possesses strong organizational, customer relations, and analytical skills, coupled with a superior work ethic.

Overview

7
7
years of professional experience

Work History

Transportation Specialist

Amazon Seller Service Pvt Ltd, Hyderabad
Hyderabad
11.2020 - 10.2023
  • Spearhead the launch of new programs and facilitate the onboarding of new use cases across various geographies including India, MENA, AU, BR & MX.
  • Implement GCBA (Geocode-Based Attainment) across PAN India stations, facilitating package assignments based on customer location geocodes.
  • Conduct in-depth analysis to identify opportunities for automation and efficiency gains, leading to significant savings in manpower hours.
  • Collaborate with ground teams to implement COSM JAS software for optimizing delivery sortation and maintaining high SPR (Service Performance Rate).
  • Develop and refine SOPs to streamline processes.
  • Organize refresher and training sessions on existing SOPs and new use cases to ensure team proficiency.
  • Lead team meetings and provide one-on-one coaching sessions to continuously improve delivery station team performance.
  • Develop and manage shift schedules and rosters for the team, ensuring adequate coverage and operational efficiency.
  • Conduct regular business review calls with network leaders to ensure alignment and address any operational challenges.

Catalogue Specialist

Amazon Seller Service Pvt Ltd
Hyderabad
03.2019 - 11.2020
  • Identify and address trademark, patent, and copyright infringements to safeguard the integrity of registered brands on Amazon.
  • Audit and protect over 4000 brands in global markets, ensuring their representation meets Amazon's quality standards.
  • Lead projects such as "BAD BRANDS" and "Blank Brands," resulting in a 30% improvement in catalog quality worldwide.
  • Reduce brand notice inflow by 10% in the US marketplace through proactive infringement detection and resolution strategies.
  • Complete paperwork diligently, identifying discrepancies, and promptly addressing them for resolution to maintain catalog accuracy.
  • Ensure the quality assurance of brands listed in the Amazon catalog, maintaining high standards across all products.
  • Communicate and present data updates effectively to stakeholders, ensuring alignment and understanding of catalog changes.
  • Prepare and publish metric reports for management and stakeholders, providing insights into catalog performance and areas for improvement.
  • Conduct thorough evaluations to ensure compliance with rules and regulations, taking corrective actions to maintain a clean catalog.

Quality Specialist

Amazon Seller Service Pvt Ltd
Hyderabad
09.2017 - 09.2024
  • Coordinate with ground team and third-party courier service providers to ensure seamless and successful delivery operations.
  • Train new hires and associates on SOPs and provide insights to enhance their performance.
  • Resolve logistical queries for the last-mile quality team, ensuring timely and accurate responses to operational challenges.
  • Track and analyze metrics related to the delivery success rate of the last-mile quality team, identifying areas for improvement and implementing corrective measures.
  • Provide guidance and support to delivery agents, addressing issues and ensuring smooth navigation to destinations.
  • Achieve a 90% improvement in last-mile delivery quality, contributing to enhanced customer satisfaction and operational efficiency.
  • Successfully deliver over 40,000 packages worldwide with a high level of accuracy and reliability.
  • Introduce the "Centroid Geo Codes" concept to reduce ticket inflow and streamline operations.
  • Conduct training sessions for approximately 50 team members in three batches, serving as a SME to improve knowledge and skills.
  • Supervise a team of three executives and two associates, providing leadership and support to achieve team objectives.
  • Identify and address workflow issues to increase productivity and efficiency, implementing solutions to optimize operational processes.

Education

Bachelor of Arts - Financial Accounting

Rishi Degree Collage
Himayathnagar , Hyderabad
06-2015

High School Diploma -

Sri Medha Junior Collage
Hyderabad
06-2014

Board of Secondary Education -

English Union High School
Hyderabad
06-2012

Languages

Telugu
First Language

Achievements:

  • Successfully delivered a large volume of packages worldwide, demonstrating reliability and efficiency in logistics operations.
  • Significantly improved last-mile delivery quality, resulting in a 90% success rate and enhanced customer satisfaction.
  • Implemented innovative concepts such as "Centroid Geo Codes," leading to a reduction in ticket inflow and improved operational efficiency.
  • Conducted comprehensive training sessions for team members, resulting in increased knowledge and proficiency in standard operating procedures.
  • Provided effective leadership and supervision to a team of executives and associates, contributing to the achievement of team objectives and targets.
  • Identified and resolved workflow issues to increase productivity and streamline operations, resulting in improved overall performance.

Timeline

Transportation Specialist

Amazon Seller Service Pvt Ltd, Hyderabad
11.2020 - 10.2023

Catalogue Specialist

Amazon Seller Service Pvt Ltd
03.2019 - 11.2020

Quality Specialist

Amazon Seller Service Pvt Ltd
09.2017 - 09.2024

Bachelor of Arts - Financial Accounting

Rishi Degree Collage

High School Diploma -

Sri Medha Junior Collage

Board of Secondary Education -

English Union High School

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Shirisha Soppari