Shirish Kumar Mavram
Devops Engineer
Hyderabad
Summary
Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
DevOps Engineer
Milezero
Hyderabad
09.2019 - Current
- Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills.
- Configuration of different Stores for our product and integrating with all the Services.
- Coordinated Mobile Releases for our Clients and made sure they are ready for releases by making sure it is well tested and working perfectly.
- Releasing the Mobile Apps into Play Store and App Store respectively.
- Monitoring Hosts and Alarms on major AWS Services and redeploying the instances if they are out of Service.
- Supporting our Clients and making sure their Operations and Deliveries are smooth.
- Creating Dashboards for Health monitoring of Services.
- Managing Mobile projects and conducting scrums to make sure we are on track for the Sprint and they are ready for release.
- Testing Mobile Applications to ensure they are Crash free and error free and monitoring the releases making sure they are Stable
- Testing the major deployments and making sure the features are working correctly so, that they can be pushed to production.
End User Computing Analyst
NTT DATA SERVICES
Hyderabad
12.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Coordinating with other Internal and Vendor Teams on all Change Management processes.
- Provide first-line investigation and diagnosis of all Incidents and Service Requests.
- Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
Analyst
Deloitte
Hyderabad
06.2017 - 12.2018
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Tested modified programs to check functionality and correct adverse impacts on programs or systems operations.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Process Analyst
Genpact
Hyderabad
07.2016 - 05.2017
- Improved operations through consistent hard work and dedication.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Exceeded goals through effective task prioritization and great work ethic.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Support Engineer
CSS Corp
Chennai
07.2015 - 02.2016
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Diagnosed and executed resolution for all network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
Education
B.Tech - Computer Science
Lovely Professional University
Jalandar 07.2011 - 07.2015
Skills
Project planning
Performance Management
Cloud services
Risk identification
Project Management
Quality assurance
Planning and Coordination
Technical troubleshooting
Amazon Web Services (AWS) Integration
JIRA
Confluence
Timeline
DevOps Engineer
Milezero
09.2019 - Current
End User Computing Analyst
NTT DATA SERVICES
12.2018 - 08.2019
Analyst
Deloitte
06.2017 - 12.2018
Process Analyst
Genpact
07.2016 - 05.2017
Support Engineer
CSS Corp
07.2015 - 02.2016
B.Tech - Computer Science
Lovely Professional University
07.2011 - 07.2015