Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Shirish Kumar Mavram

Shirish Kumar Mavram

Devops Engineer
Hyderabad

Summary

Customer-focused software professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on developer and oversees work of software teams.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

DevOps Engineer

Milezero
Hyderabad
09.2019 - Current
  • Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills.
  • Configuration of different Stores for our product and integrating with all the Services.
  • Coordinated Mobile Releases for our Clients and made sure they are ready for releases by making sure it is well tested and working perfectly.
  • Releasing the Mobile Apps into Play Store and App Store respectively.
  • Monitoring Hosts and Alarms on major AWS Services and redeploying the instances if they are out of Service.
  • Supporting our Clients and making sure their Operations and Deliveries are smooth.
  • Creating Dashboards for Health monitoring of Services.
  • Managing Mobile projects and conducting scrums to make sure we are on track for the Sprint and they are ready for release.
  • Testing Mobile Applications to ensure they are Crash free and error free and monitoring the releases making sure they are Stable
  • Testing the major deployments and making sure the features are working correctly so, that they can be pushed to production.

End User Computing Analyst

NTT DATA SERVICES
Hyderabad
12.2018 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Coordinating with other Internal and Vendor Teams on all Change Management processes.
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests.
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.

Analyst

Deloitte
Hyderabad
06.2017 - 12.2018
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Tested modified programs to check functionality and correct adverse impacts on programs or systems operations.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Process Analyst

Genpact
Hyderabad
07.2016 - 05.2017
  • Improved operations through consistent hard work and dedication.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Support Engineer

CSS Corp
Chennai
07.2015 - 02.2016
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Diagnosed and executed resolution for all network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.

Education

B.Tech - Computer Science

Lovely Professional University
Jalandar
07.2011 - 07.2015

Skills

    Project planning

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Timeline

DevOps Engineer

Milezero
09.2019 - Current

End User Computing Analyst

NTT DATA SERVICES
12.2018 - 08.2019

Analyst

Deloitte
06.2017 - 12.2018

Process Analyst

Genpact
07.2016 - 05.2017

Support Engineer

CSS Corp
07.2015 - 02.2016

B.Tech - Computer Science

Lovely Professional University
07.2011 - 07.2015

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Shirish Kumar MavramDevops Engineer