Shirletta Taylor
Indianapolis
Summary
Well-rounded healthcare professional with fourteen years experience providing patients
with efficient and compassionate care. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects simultaneously with a high
degree of accuracy and a positive attitude. Planned and implemented strategies for
developing improved healthcare and case management. Proven problem solver, strong
customer service, and stellar communicator. Promoted office efficiency, coordinated
charts, and identified patients with diverse needs. Dependable candidate with a superb
understanding of data collection, detail orientation, time management, and
protocols/metrics. Passionate about continuous improvement and contributing to team
success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Adult And Child Mental Health
11.2021 - Current
- Optimized data to identify high risk patients and engage them in care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Documented and coordinated data, information, and clinical practices in multiple EMR’s and databases.
- Maintained professional demeanor while treating patients with respect and dignity.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Identified and addressed barriers including, but not limited to, physical limitations, transportation issues, financial constraints, and lack of support to manage healthcare needs.
- Adhered to infection control/safety guidelines and confidentiality policies.
- Maintained patient confidentiality.
- Knowledgeable of Medicaid/Medicare guidelines, Marketplace plans, and commercial insurance benefits and services.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Spearheaded and implemented the Patient Diabetic Education Program to expand scope of engagement.
- Report production, data management, data analysis, data extraction based on case management.
- Experience with Athena,Nextgen, IHIE Careweb, Medicaid Provider Portal, Microsoft Excel.
Clinical Research Specialist
IU School Of Medicine
10.2023 - 01.2024
- Identifying and recruiting potential research study subjects; determines eligibility according to the IRB/protocol approved methodologies, coordinates study procedures, and monitors the progress of research studies or projects
- Worked on two cardiovascular studies simultaneously.
- Conducted study visit activities and coordinated screenings, consenting, and scheduling of test, exams, and/or non-medical/behavioral interventions and assessments involving study subjects; coordinates, facilitates, and performs various study activities; manages all follow-up activities with subjects based on protocols
- Recorded study data, samples, and/or results in various databases; maintains databases for subjects and subject scheduling; performs data validation checks and pursues resolutions to erroneous data; produces various reports in response to requests from PI, sub-investigators, and/or other study stakeholders
- Monitored study team compliance with protocol and SOPs; submits all regulatory paperwork required; communicates with PI and sub-investigators about concerns or recommended changes in study protocols, etc
- Assisted with developing various communications and strategies for advertising and recruitment, as well as in developing information materials for study participants
- Remained up-to-date on regulatory affairs and/or clinical research best practices by attending continuing education classes, conferences, seminars, and project team meetings
- Provided various other clinical research study or project support as needed (such as assisting with budget development, invoicing for adverse events, billing compliance and patient billing resolution)
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Senior Certified Medical Assistant
Community Health Network
07.2010 - 07.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented vital signs, health history, current medications, and allergies for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries and procedures, including room preparation and sterilizing instruments.
- Performed EKG's and placed diagnostic orders such as xrays, and point of care testing
- Educated patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Maintained population health by informing patient of their test results and reporting positive results to the Indiana State Department of Health.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed quality controls and calibrations
- Epic, Systoc, Cerner, Centricity, Availity, and Medicaid Provider Portal
Education
Bachelor of Arts - Health And Human Services
Marian University
Indianapolis, IN12.2021
No Degree - Medical Assisting
International Business College - Indianapolis
Indianapolis, IN07.2010
Skills
- Metrics and UDS measurements
- Data analysis and collection
- Promoted and encouraged quality measures
- Microsoft office, Microsoft Excel, Google Spreadsheet
- Attentive to detail
- Efficient in time management
- Knowledgeable of Medicaid/Medicare guidelines
- Seasoned in medical policies and procedures
- Proficient in medical office administration and clinical skills
- Communication and interpersonal skills
- Creation of job aids
- Fluent in multiple EMR / EHR
- Medical terminology
- Metrics and UDS measurements
- Patient education
- Care planning, case management, and coordination
- Good Clinical Practice
- Social/Behavioral Research
- IRB protocol
- Oncore/Redcap
- Conflict management
- Teamwork and team building
- Trained and mentored new employees
Certification
- CMA - Certified Medical Assistant via AAMA
Timeline
Clinical Research Specialist
IU School Of Medicine
10.2023 - 01.2024
Healthcare Coordinator
Adult And Child Mental Health
11.2021 - Current
Senior Certified Medical Assistant
Community Health Network
07.2010 - 07.2023
- CMA - Certified Medical Assistant via AAMA
Bachelor of Arts - Health And Human Services
Marian University
No Degree - Medical Assisting
International Business College - Indianapolis
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