Summary
Overview
Work History
Education
Skills
Certification
Amazon Leadership Alignment
Timeline
Generic

SHISHIR BHAL

Jaipur

Summary

Experienced Loss Prevention & Risk Management professional with 8+ years in retail operations, investigations, and fraud detection. Proven track record in conducting internal audits, managing shrink reduction programs, and driving compliance across large store networks. Adept in cross-functional collaboration, law enforcement liaison, data analytics (Power BI), and team leadership. Seeking to contribute to Amazon India’s high standards of operational excellence and security as an SLP Manager.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Area Loss Prevention Manager

Reliance Retail Ltd.
09.2018 - Current
  • Reduced shrinkage by 0.11% by designing proactive, data-driven mitigation strategies using Power BI and store-level insights.
  • Conducted over 100+ monthly audits across stores covering inventory accuracy, cash reconciliations, and procedural compliance.
  • Led investigations into refund fraud, internal theft, and SOP violations; implemented preventive action plans in collaboration with HR and Ops.
  • Partnered with law enforcement agencies to support case resolution and protect company assets.
  • Collaborated with regional and zonal management to drive adherence to security protocols, improve loss prevention awareness, and execute shrink control projects.
  • Trained store managers and staff on fraud prevention, EAS tagging, CCTV utilization, and loss reporting protocols.

Senior F&B Executive

Royal Orchid Hotels
08.2012 - 11.2014
  • Improved sales by 19% by implementing a loyalty program based on customer insights.
  • Led a 23-member team, ensuring operational compliance, inventory control, and revenue monitoring via IDS ERP.

F&B Executive

Sayaji Hotel (Indore) & Jehan Numa Palace (Bhopal)
09.2010 - 01.2011
  • Introduced digital order systems and internal audits, resulting in a 25% revenue jump.
  • Formulated SOPs and ensured 99% health and safety inspection scores.

F&B Executive

Sayaji Hotel (Indore) & Jehan Numa Palace (Bhopal)
05.2008 - 07.2010
  • Introduced digital order systems and internal audits, resulting in a 25% revenue jump.
  • Formulated SOPs and ensured 99% health and safety inspection scores.

Education

MBA -

Symbiosis International University
Pune
12.2018

Bachelor of Hotel Management -

Alagappa University
Ooty
12.2008

Skills

  • Shrinkage Control & Audit Planning
  • Risk Assessment & Compliance
  • Fraud detection expertise
  • Internal Controls & SOP Enforcement
  • Law Enforcement Coordination
  • Operational Metrics Analysis
  • Data Analytics: Power BI, Excel
  • Leadership & Stakeholder Management

Certification

  • Lean Six Sigma
  • Revenue Assurance & Fraud Management
  • ITIL V3 Foundation
  • ISMS & Digital Framework

Amazon Leadership Alignment

  • Ownership: Led regional shrinkage control and fraud investigation autonomously.
  • Bias for Action: Acted promptly on real-time data insights to prevent losses.
  • Earn Trust: Collaborated with law enforcement and leadership, driving ethical compliance.
  • Deliver Results: Achieved measurable shrink reduction and improved audit scores.

Timeline

Area Loss Prevention Manager

Reliance Retail Ltd.
09.2018 - Current

Senior F&B Executive

Royal Orchid Hotels
08.2012 - 11.2014

F&B Executive

Sayaji Hotel (Indore) & Jehan Numa Palace (Bhopal)
09.2010 - 01.2011

F&B Executive

Sayaji Hotel (Indore) & Jehan Numa Palace (Bhopal)
05.2008 - 07.2010

MBA -

Symbiosis International University

Bachelor of Hotel Management -

Alagappa University

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SHISHIR BHAL