Shishir Malviya
Pune
Summary
Experienced Program and Release Manager with certifications in SAFe Agile Practitioner 6.0 and SAFe PO/PM 6.0, bringing over 17.5 years in Agile Delivery and Operations within Finance and Telecom. Specializes in managing intricate release processes that enhance operational efficiency and ensure timely delivery. Strong background in Agile methodologies and problem management, adept at driving continuous improvement in fast-paced settings. Focused on delivering value and stability, enabling teams to meet their goals effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consultant Technology PMO (Program and Release Manager)
Western Union Technology Service
06.2020 - Current
- Working as Program & Project Manager for Digital Banking application for North America, EU, and Latin America Regions.
- Coordinating multiple projects and reconciling the interdependencies among them.
- Conducting project huddles for latest status, address risk mitigations.
- Define the program governance.
- Plan the budgeting & align the resources for the timely project deliveries.
- Manage the program’s budget
- Manage risks and issues and take corrective measurements
- Working as Release manager (active) for Global Web, Payments, Risk, Retail, Compliance and Mobile App Release management, deployment and coordination.
- Release planning for pre-planned schedule for weekly/monthly/yearly deployments by aligning all teams by reducing the risk and conflicts.
- Making sure that application and infrastructure releases are not impacting each other along with assurance to production stability.
- Governing, Coordinating, collaborating with deployment, Engg and validation teams to ensure delivery of releases on time with utmost stability.
- Gathering information on various on-going releases and maintaining the periodic communication to leadership visibility.
- Established the correct release/change process as per standards and introducing improvement for already set processes.
- Ensuring implementation and adherence for agreed guidelines for release of various applications.
- Ensure release communication is performed on time per expected cadence
- Created new JIRA Release fix versioning methodology, process, and related documentation for all Engg Teams, PMO, JIRA Sprint Teams and other stakeholders.
- Introduced the process to barricade the year end changes during holiday freeze period to ensure the most stable Production stability in last two years.
- Worked to create monthly WU Digital Release Bulletin template for Digital, WUBS and Retails releases. Ensured to gather correct information & send across to leadership on successfully completed and upcoming releases as per agreed process.
- Conducting Retrospective meetings to find out ‘Liked’, ‘Legged’ areas from last completed release & find out improvement aspects for upcoming one.
- Sanitizing, maintaining JIRA sprint projects.
Consultant
Atos India
08.2017 - 04.2020
- Worked as Change and Release Manager (Role) for all the services and software related changes for PSST.
- To be responsible for all Change Management activities, to include new business planning, Change Advisory Board (CAB).
- Involved in Business user’s requirements from understanding to planning the future releases.
- Aligning the team for future release implementations from lower non-Prod environments till Production.
- Serving as Scrum master for PSST Team, training and assisting the Stakeholders and facilitating all team events.
- Assists the IT Service Delivery Manager in driving Service management best-practice and process standardization across the enterprise
- Maintains the accuracy of service-related standards, procedures and work instructions in a knowledge management system
- Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning
Tech Lead
Atos India
06.2016 - 08.2017
- Leading SPCI incident management Team for Fixed line Provisioning and configuration.
- Taking Transition and knowledge transfer for SPCI from existing Team.
- Analysis of daily incidents and activities to resolve daily incidents within the SLA.
- Documenting the Transition activity and maintaining the tracker for the same.
Associate Consultant
Atos India
12.2012 - 12.2013
- Worked on Vodafone BSCS Configuration and DB migration from IBM BSCS to Amdocs Billing System.
- Providing the Configuration related data to the Amdocs Team as per the requirements.
Application and Software Engineer L3 Support
Huawei Telecommunications Ltd.
04.2010 - 08.2011
- Handling CRBT and BGM for Huawei Tele for TATA Indicom (PAN India).
Sr. Software Engineer
Spice Digital Ltd.
02.2009 - 03.2010
- Operation, maintenance, testing, implementation, Database activity for Mobile VAS services for Idea Cellular, Mumbai.
Sr. Software Engineer
Spice Digital Ltd.
12.2008 - 01.2009
- Operation, maintenance, testing, implementation, Database activity for Mobile VAS services for Idea Cellular, Pune.
Sr. Software Engineer
Spice Digital Ltd.
06.2007 - 12.2008
- All India operation and maintenance for Mobile VAS service (TATA NSS) for TATA Indicom, IVR, SIP and SS7. Operation and Maintenance of TATA Indicom NSS servers for Cellebrum. Implementation, configuration of VoIP Gateways, IVR Servers, E1s and SS7 related protocols.
Education
Bachelors of Engineering - Computer Science & Engineering
RGPV
01.2006
Higher Secondary - undefined
M.P. Board
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Strategic planning
- Continuous improvement
- Processes and procedures
Certification
- ITIL V3 Foundation Certified
- Certified Scrum Master
- Certified SAFe Agile Practitioner 6.0
- Certified SAFe® Product Owner / Product Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Spearheaded release management for web, payments, risk, retail, compliance, and mobile applications, ensuring on-time delivery across 50+ global apps.
- Designed a new JIRA release fix versioning methodology adopted by engineering teams, streamlining processes.
- Collaborated with Development and operations team to reduce the Emergency changes to 5% from as high as 40% by improving the overall lower environment Testing, Pre-deployment collaboration of stakeholders and strict adherence to the process.
Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefitsTimeline
Consultant Technology PMO (Program and Release Manager)
Western Union Technology Service
06.2020 - Current
Consultant
Atos India
08.2017 - 04.2020
Tech Lead
Atos India
06.2016 - 08.2017
Associate Consultant
Atos India
12.2012 - 12.2013
Application and Software Engineer L3 Support
Huawei Telecommunications Ltd.
04.2010 - 08.2011
Sr. Software Engineer
Spice Digital Ltd.
02.2009 - 03.2010
Sr. Software Engineer
Spice Digital Ltd.
12.2008 - 01.2009
Sr. Software Engineer
Spice Digital Ltd.
06.2007 - 12.2008
Higher Secondary - undefined
M.P. Board
Bachelors of Engineering - Computer Science & Engineering
RGPV
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