SHISHIR RANJAN
Ranchi
Summary
Accomplished DGM – Operations & Unit Head Administration at Paras Health, adept in planning and execution with exceptional interpersonal skills. Spearheaded comprehensive operational strategies, enhancing hospital compliance and performance metrics, significantly contributing to profitability and quality care. Proven track record in leading teams to excellence, with pivotal roles at MAX Super Specialty Hospital ,Apollo Specialty Hospitals, Venkateshwar Hospital and HCG Hospitals Group.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
DGM – Operations & Unit Head Administration
Paras Health
Ranchi
11.2022 - Current
- Managing entire Operations and Support Functions
- Heading Support Services (Dept.of Engineering, Security, Housekeeping, F & B Fire & Safety, OP & IP Services, Supply Chain & BME)
- Hospital Compliance - managing all hospital licenses & Contracts
- Monthly MIS Analysis of the Unit & presentation to the Facility Director & COO
- P& L management of the unit
- Core Member of various Hospital Committees – Internal Complaint /Grievance Committee, Safety Committee, Governance Core Committee, Code Blue Committee & Condemnation Committee
- Performance measurement of various departments – Internal Audit
- Contributing to various QIPs and Management Cost Control Programs.
- Govt. & Local bodies interface
- Conducting departmental reviews – monitoring Operational data
- Member of Core Team at Max Hospital, Venkateshwar Hospital, HCG & Paras Hospital
- Supporting in building marketing strategies and doctor relationship
- Resolving various Operational as well as Administrative issues regarding day to day activities
- Heading Morning Meeting with all departmental heads for discussing daily operational & administrative issues and finding ways to deal with them
- Contributing in Cost Management programme and ensuring proper utilization of resources at all levels
- Working together with Unit Head in reviewing the data and coming out with future plans to increase business and profitability without affecting the quality parameters
- Working closely with Facility Director – Paras Hospitals in day to day operations
- Strengthening medical programmes, proactive clinical engagement and to implement marketing outreach and community engagement programme
- Effective implementation of policies, procedures, administrative rules & ensuring strict compliance to NABH parameters
- Supervision of Medical Quality & its control
- Interaction / Coordination with Medical & Support Staff for ensuring continuous improvement across the hospital
- Planning, commissioning & execution on project development and training
- Morning Rounds (Ward, ICU’s & Day Care Area), ensuring regular family counselling of patients attendants
- Defining internal tools for assessment and understanding individual strength
- Working closely with Facility Director as second in line – Paras Hospitals in managing day to day operations
- Supervising & controlling the manpower allocations in every department to ensure effective manpower at all locations
Senior Manager - Operations (Head of Operations)
Healthcare Global Enterprise Ltd (HCG Hospitals Group)
Ranchi
10.2020 - 10.2022
Senior Manager – Operations
Venkateshwar Hospital
Dwarka
01.2017 - 06.2020
Manager Operations
Apollo Specialty Hospitals
09.2015 - 01.2017
Deputy Manager – Operations [ Dept. of Medical Administration]
MAX Super Specialty Hospital
New Delhi
01.2009 - 09.2015
Education
Executive Post Graduate Diploma - Hospital Administration
Tata Institute of Social Science (TISS)
Mumbai01.2014
Bachelor - Hospital Management
N.S.H.M. Institute of Management & Technology
West Bengal, India01.2009
12TH(10+2) -
D.A.V. Public School
Ranchi10TH (Matriculation) -
D.A.V. Public School
RanchiSkills
- Planning and execution
- Interpersonal and communication skills
- Team player
- Adaptability
- Perseverance
Accomplishments
- Awarded with Associate Life time member with Max Healthcare on completion of more than 5 years of service in Max Healthcare, Saket, New Delhi
- Appointed as member of core committee (Team Innovation & Excellence – Max Hospital, Saket)
- Headed unit administration of Oncology Wing [Max Cancer Centre] in Max Super Specialty Hospital, Saket, New Delhi
- Awarded with Certificate of Appreciation for outstanding performance at Apollo Hospitals in February 2016
- Rewarded with 'Employee of the Year Award' for the year 2015 – 2016 in April 2016 at Annual Operational Meet – Apollo Hospitals Group
- Received Appreciation from the CEO of Apollo Specialty Hospitals for achieving 115% of the targets in Quarter 1 and 140% in Q2
- Worked diligently for commissioning of a unit of Apollo Specialty Hospitals and have expertise over all necessary licensing, contract, agreements for a hospital
- Organized various CME’s and Support Group functions in Max Hospital
- Certification for NABH Assessor Course conducted by NABH in 2019
- Member of Focus Group - HCG Corporate team
- Member of Core Committee – Paras Health, Ranchi
- Successfully achieved NABH Accreditation in Paras Hospital, Ranchi in June 2024
- Successfully completed POI (Programme on Implementation) of NABH 5th Edition by NABH
References
- Mr. Anil Vinayak, Group COO – Fortis Healthcare, 9911026458 ( Former Director Ops - Max Healthcare)
- Dr. Sahar Qureshi, Medical Superintendent & GM, Max Smart Super Specialty Hospital, Saket, 9999410231
- Dr.Harit Chaturvedi , Chairman - Max Institute of Oncology ( Pan Max )
- Dr. Nitesh Kumar, Facility Director, Paras Health, Ranchi, +971543654104 / 9540947052
Timeline
DGM – Operations & Unit Head Administration
Paras Health
11.2022 - Current
Senior Manager - Operations (Head of Operations)
Healthcare Global Enterprise Ltd (HCG Hospitals Group)
10.2020 - 10.2022
Senior Manager – Operations
Venkateshwar Hospital
01.2017 - 06.2020
Manager Operations
Apollo Specialty Hospitals
09.2015 - 01.2017
Deputy Manager – Operations [ Dept. of Medical Administration]
MAX Super Specialty Hospital
01.2009 - 09.2015
Executive Post Graduate Diploma - Hospital Administration
Tata Institute of Social Science (TISS)
Bachelor - Hospital Management
N.S.H.M. Institute of Management & Technology
12TH(10+2) -
D.A.V. Public School
10TH (Matriculation) -
D.A.V. Public School
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