Shishir Shivakumar

Customer Success and Enablement professional with close to 10 years of experience in enterprise SaaS. I have spent my career sitting at the intersection of client relationships, product adoption, and business outcomes, working with companies to make sure the technology they invest in actually delivers value.

Most recently at ZoomInfo I owned enterprise accounts end to end, hit 110% Net Revenue Retention in 2024, and was part of the founding team that launched two new products to market. I also built AI agents using Claude and OpenAI to automate client workflows, which is something I genuinely enjoy doing.

Before that I ran training and enablement programs at Amazon and CoreStack, including a rotation program for 930 plus employees and a full certification program built from the ground up.

I am good with people, comfortable with data, and I pick up new products and domains fast. Looking for a role where I can own meaningful customer relationships, drive real outcomes, and keep building on everything I have learned so far.

• Trained over 1k+ people in the Amazon ecosystem on topics ranging from technical to soft skills.
• Interacted with various business to custom build training program which have had huge success in terms on people reaching out for continuous engangement.