Shiuli Saha

Dynamic professional with a proven track record at Glassdoor, excelling in talent acquisition and data analysis. Achieved over 98% accuracy in candidate data validation, significantly enhancing candidate quality. Strong communication skills and expertise in database management drive successful engagement and process improvements in fast-paced environments.

• Date of Birth: 09/25/85
• Gender: Female
• Marital Status: Married
• Phone: 7319370240

• Completed 6 months training in Air Travel Enterprises on ticketing and tour packages.
• Amadeus Vista training on Ticketing.
• Completed Galileo CRS training on basic central reservation system.
• Completed internal training on Client Relationship Management System.
• Quality Management.

• 8 years of rich experience spread across travel and tourism (leisure) and research analysis domain
• Handling inbound and outbound packages, including visa and ticketing
• Briefing customers about the full tour packages
• Preparing quotes for the tour packages
• Basic MS Excel, Word, PDF, Outlook applications, and applications like Amadeus, Galileo, and Worldspan
• Accompanying groups on tours and guiding at national and international grounds
• Extensive knowledge and experience in quality research, quality control, and data analysis
• Good communication and interpersonal skills, with proven abilities in customer relationship management
• Optimistic about identifying the process improvement
• Hardworking individual striving to learn new techniques at work and put them into day-to-day practice
• Good at learning new concepts quickly, and communicating ideas clearly and effectively
• An enthusiastic and goal-oriented team player, possessing excellent communication and interpersonal skills
• Acting as an escalation gate to resolve critical issues for the team members
• Skills in conducting training sessions for enhancing performance and the quality of service
• Key strengths and differentiators: ability to multitask, come up with fresh ideas, and eye for detail
• Research and resolve queries for various products and services
• Articulate information to the customer in a simple and concise manner
• Supporting the end users in various formats by signing up for the account, point of delivery scale, and usage of the account details
• Meeting or exceeding individual performance goals and metrics, and focusing on providing superior service