Shiv Dhok
Account Manager Talent Acquisition
Nagpur
Summary
Professional with strong background in account management and customer relations. Skilled in financial planning, sales strategy, and client portfolio management. Known for fostering team collaboration and driving results, adapting flexibly to changing needs. Adept at leveraging analytical skills and communication prowess to support business growth and customer satisfaction.
Experienced with managing branch accounts, ensuring efficient operations and client satisfaction. Utilizes strategic thinking to improve financial performance and team collaboration. Track record of fostering strong client relationships and achieving business objectives.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Branch Account Manager
GlobalWeSource
12.2022 - 08.2025
- Managed customer accounts by providing tailored solutions and maintaining positive relationships, enhancing client satisfaction and retention.
- Assisted in resolving account discrepancies and queries, ensuring timely responses and fostering trust with clients.
- Conducted regular account reviews and analysis, identifying opportunities for service improvements and client engagement.
- Collaborated with cross-functional teams to implement account strategies, contributing to streamlined processes and enhanced service delivery.
- Supported the development of account management processes, leading to improved operational efficiency and client communication.
- Engaged in training sessions to learn about industry tools and systems, enhancing knowledge for effective account management.
- Participated in team meetings to discuss account performance, contributing insights that informed collaborative decision-making and strategy.
- Conducted ongoing analyses of competitors'' offerings and tactics in order to maintain a competitive edge within the market.
HR Manager
Gariyasi Systems Private Limited
11.2021 - 11.2022
Assistant HR Manager
Career Hereford
02.2017 - 01.2021
Senior HR Recruiter
Octaminds
01.2015 - 12.2017
Education
Bachelor of Engineering -
Bansal College
Bhopal Skills
Client management
Certification
Project management
Timeline
Branch Account Manager
GlobalWeSource
12.2022 - 08.2025
HR Manager
Gariyasi Systems Private Limited
11.2021 - 11.2022
Assistant HR Manager
Career Hereford
02.2017 - 01.2021
Senior HR Recruiter
Octaminds
01.2015 - 12.2017
Bachelor of Engineering -
Bansal College