Summary
Overview
Work History
Education
Skills
Timeline
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SHIV KOTHARI

Mumbai

Summary

Dynamic Business Development Specialist with a proven track record at Worldpack Automation Systems, leveraging Salesforce management and relationship management skills to enhance lead tracking and reduce lead times by 20%. Adept at creating impactful sales strategies and fostering team performance, driving significant market share growth and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Business Development Specialist

Worldpack Automation Systems
Mumbai
06.2025 - Current
  • Maintained the Salesforce database to track leads and client interactions, resulting in a reduction of 20% in lead times.
  • Implemented a HRMS which automated and streamlined redundant HR duties resulting in workforce reduction of the HR team.
  • Created vendor scorecards and KPIs for the purchasing department to run efficiently.

Sales Supervisor

Worldpack Automations Systems Pvt Ltd
Mumbai
04.2024 - 06.2025
  • Designed and implemented comprehensive sales strategies to target key markets and increase the company's market share by 15% over 12 months.
  • Collaborated with the marketing team to create tailored campaigns that aligned with customer needs and emerging market trends, resulting in a 10% increase in lead conversion rates.
  • Managed a team of 4 sales professionals, providing training, and performance feedback to help them achieve individual and collective sales targets.

Marketing Associate

Worldpack Automations Pvt Ltd
04.2023 - 08.2023
  • Thoroughly conducted market research to identify emerging trends, customer needs, and the competitive landscape.
  • Accurately interpreted data and provided actionable insights to the product development and sales teams.
  • Informed the launch of a new labelling machine model, which captured 5% of the market share within the first year, contributing to a 7% growth in overall company revenue.

Wealth & Asset Management Intern

India Infoline Wealth Management Ltd.
05.2022 - 09.2022
  • Internship including an in depth course on asset management
  • Trained with finance specialists in wealth and asset management that handle over 40 billion dollars in assets.
  • Managed over 20 simulated mock portfolios of brands and clients.
  • Learned core principles of finance and portfolio building.

Customer Relations Assistant

Croma Retail Store
05.2021 - 08.2021
  • Handled customer enquiries and complaints and processed them through company data system to organize complaints and enquiries systematically.
  • Developed customer service policies and procedures to manage high volumes of complaints.
  • Managed customer enquiry desk and attended to over 400 customers over the phone, email and in person.

Education

Bachelor of Arts - Psychology

University of British Colombia
Vancouver, BC, CA
11.2024

International Baccalaureate Diploma -

The Cathedral And John Connon School
Mumbai, Maharashtra
04.2020

Skills

  • Salesforce management
  • S&OP- SAP
  • SQL
  • Key account management
  • Performance metrics
  • Relationship management
  • New business opportunities
  • Customer service
  • Conflict resolution
  • Lead generation
  • Team management

Timeline

Business Development Specialist

Worldpack Automation Systems
06.2025 - Current

Sales Supervisor

Worldpack Automations Systems Pvt Ltd
04.2024 - 06.2025

Marketing Associate

Worldpack Automations Pvt Ltd
04.2023 - 08.2023

Wealth & Asset Management Intern

India Infoline Wealth Management Ltd.
05.2022 - 09.2022

Customer Relations Assistant

Croma Retail Store
05.2021 - 08.2021

Bachelor of Arts - Psychology

University of British Colombia

International Baccalaureate Diploma -

The Cathedral And John Connon School

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SHIV KOTHARI