Shiv Mashalkar
Senior MIS & Analyst
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [MIS] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Recruitment Relationship Manager
Allegis Global Solutions Pvt Ltd (Duetsche Bank)
Pune
01.2022 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Preparing and Analyzing Quality Team data
- Sending all candidates joiners list to on boarding team
- Maintaining DOJ Change and Dropout cases
- Publishing IJP Hot Job List (Internal Mobility)
- Sending Offer Movement report to all the Divisional managers and Recruiters
- Making Hiring Status Report on twice in a week
- Publishing Hiring Managers Mailer report on weekly basis
- Publishing Monthly Presentations and Reports as per the management requirements
Compliance Manager
RS HR Team Solutions Pvt. Ltd.
Mumbai
09.2018 - 12.2021
- Handling all compliance related reports
- Making ESIC & PF challans for PAN India for approx. 7-8 Thousands employees on monthly basis
- For making challans generating ESIC & PF numbers for new joiners for PAN India
- Making all types of registers related to the Compliance like, Muster roll/Wages registers etc
- Maintaining Compliance Audit Requirement Documents for Audit
- Got Appreciated so many times for giving 100% Client Audit in Bangalore
- Handling team management & giving proper solutions for critical problems
- Taking meeting on monthly basis for making Process streamline
- Handled Clients escalations
- Handled all CLRA Acts
Senior MIS
Quess Corporation - IKYA (Client - Vodafone)
Pune
01.2016 - 09.2017
- Making all types of reports FTD/MTD/Quarterly/YoY
- Making Monthly basis Presentations for Vodafone HOD
- Handling huge customer’s data in MS-Access
- Making different types of reports as per the Management requirements
- Helping to other processes for making reports & presentations
- Got Appreciated for Best Performance award from HOD
MIS
Sale Build
Pune
03.2015 - 09.2015
- Making formatting on RAW data on daily basis.
- Making Deliveries files on daily basis for USA & UK Process
- Data uploading as per the requirement and as per the Specs
- Worked in All Shifts (Specially in EST/PST/UK)
- Challenging to handle Ops Managers & Clients for sending urgent Campaigns deliveries on given time
- Helping to Companies BDM for urgent campaigns Lead requirements
Senior MIS Executive
Vertex Customer Solutions India Pvt. Ltd.
Pune
02.2009 - 02.2015
- Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.
- (Prepaid, Postpaid, DTH & Airtel Money Process (Airtel Process)
- Awarded as Best MIS & for Client Requirements (Internal as well as external).
- Creating & Maintaining the SLA & KPI Reports
- Maintaining & Creating various client reports
- Playing important role in Base lining of SLA’s & KPI’s
- Handling All Prepaid, Postpaid, DTH & Airtel Money Reports
- Handling various Daily, Weekly, Monthly & Quarterly reports for Postpaid & Prepaid Process
- Preparing Dashboards, Utilization reports and presentation for MTD & Quarterly
- Making Invoice, Internal & External Presentations & Profit & Loss for all process
- Highlighting Monthly on Achievements, Misses, and Support & Road Ahead for HR, Admin, Trainer, and IT & Operation
- Maintaining attendance/Roaster on daily basis
- Taking briefing on weekly basis on product knowledge
- Arranging staff as per forecast
- Making Productivity reports on data entry on daily basis
- Giving TAT 100% and Quality Accuracy >98% as per Client Benchmark
- Closing all escalations with given timeline and also coordinating with client for assistant on their requirements
MIS & CRM Incharge
ANDROMEDA MARKETING Pvt. Ltd.
Pune
03.2006 - 12.2008
- Daily Real-Time Reports (at VDN, Split and Agent Level using AVAYA-BCMS & CMS for 8 Inbound process)
- Handled SR related of customer queries
- Building Database for Peak Hour Analysis and Roster Management
- Daily “Wrap-up Report” generation for 8 Inbound process using MS-Access and Advance Excel and SQL
- Creating and managing various trackers related to the process
- Conducting training to agents on Service Request
- Process wise comparative Final billing generation
- Agent ID creation for “AndroMaster” (Internal CRM S/W)
- Handling 60 agents team with 4 Floor Supervisor
- Briefing is taking on daily basis with Quality Executives
- Giving TAT 100% and Quality Accuracy >98% as per Client Benchmark
- Closing all escalations with given timeline and also coordinating with client for assistant on their requirements
- Received compliments from Client for in time delivery of reports with zero errors and achieve SR % in control.
Education
Master of Science - Accounting And Business Management
S.V. Union College
Pune 01.2011 - 11.2021
Skills
Collaboration and relationships
undefinedTravelling
For Travelling we can learn different states cultures and languages. To understand different natures.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recruitment Relationship Manager
Allegis Global Solutions Pvt Ltd (Duetsche Bank)
01.2022 - Current
Compliance Manager
RS HR Team Solutions Pvt. Ltd.
09.2018 - 12.2021
Senior MIS
Quess Corporation - IKYA (Client - Vodafone)
01.2016 - 09.2017
MIS
Sale Build
03.2015 - 09.2015
Master of Science - Accounting And Business Management
S.V. Union College
01.2011 - 11.2021
Senior MIS Executive
Vertex Customer Solutions India Pvt. Ltd.
02.2009 - 02.2015
MIS & CRM Incharge
ANDROMEDA MARKETING Pvt. Ltd.
03.2006 - 12.2008
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