Shiv Sajjanar

• Successfully managed on/ off-shore team of 325+ delivering Procurement and Strategic Sourcing services managing spend of $ 1BN+ for multiple global clients, achieving >98% customer satisfaction, delivering ~20% increase in contract value
• Transitioned, Set up 250 FTE off-shore multi geography Global Procurement Application Support Centre for a Global Logistics Company besides driving change management to Oracle Fusion
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, LOB metrics, and this tool provided senior management reporting

Design and Set up 200 FTE Captive Procurement Shared Services Centre for NA, EMEA and India
Devised and executed annual purchasing plans
Oversaw USD 800m worth Indirect purchasing
Managed Capex, Professional Services, Subcontracted services categories
Profit & Loss accountability for the portfolio
Optimised Indirect expenses by 9% through strategic alliances with suppliers
Identified and mitigate critical procurement issues, saving over $2.5m in 6 months

Led eSourcing Operations for IBM Canada, span of 20+, managing annual spend of USD 1.6 Bi
Responsible for transformation of procurement processes across organization, led Change Management for migration to SAP Ariba
Purchasing performance of 8% cost reduction and 17% cost avoidance, 40% reduction in vendor master

Strategic Global Account Management for Fortune 500 customers, CxO level Relationships
Increase Customer Value Realization by driving Procurement Process Efficiency and Business Transformation
Set business directions, formulate business plans & strategies for expanding business with existing and prospective customers
Rendering suggestions to customers for improvement by understanding client’s business model as well as technology-based solutions for enhancing functional efficiency of the Procurement organization
Develop Customer Retention Strategies based on Extensive Analysis of Procurement service operation loopholes and Market Dynamics
Insightful Techno-Commercial experience

Designed and set up 50 FTE captive shared services unit at Pune to perform Strategic Sourcing Operations for Market Information Products
Lead the Operations and service delivery managing annual global spend of CHF 1.5 Bi
Hands-on experience in multi-Region, multi-BU and large spend Complex Sourcing events.
Enabled and directed cost savings initiatives within existing contracts.

Directing Sourcing Support and P2P Services team of 100+ members across 3 delivery centres for 2 Global Clients
Solution design, proposal validation & management of client orals & site visits for all procurement outsourcing opportunities across all business-lines
Steering the Sourcing Capability Development programme across major delivery centres to be future -ready
Profit & Loss accountability for the portfolio

Led the procurement and helpdesk operations for a global pharma client for their business in UK, USA, Canada and Ireland for sourcing support, contract, catalogue and vendor management, requisition to fulfillment and MIS functions (span of control was 90 team members)
Coordinated with client and onshore teams to identify new opportunities in off shoring
Directed all offshore solution design activities including deal scoping, resource planning and capability development

Responsible for Procurement of Tatra equipment from Slovakia / Czech Republic in CKD condition
Spare Parts Management, Indeginization - Identifying, Feasibility Study, Prototype Manufacturing, Sourcing of aggregates identified for Indigenisation

Material planning 1500+ Imported items
Import-documentation and liasoning with concerned agencies
import substitution - Identified and developed vendors for 750+ intricate and precision sheet metal components