Summary
Overview
Work History
Education
Skills
Certification
Timeline

Shivakumar C

FinTech Partner & Digital Channels Support
Chennai

Summary

Detail-oriented Product support with extensive experience in Product, Application and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
6
6
Certificates

Work History

Fin Tech Partner & Digital Channels Support

Equitas Small Finance Bank
Chennai
06.2022 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained strong leadership skills by managing support projects from start to finish.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Performed root cause analysis of reported issues to enact corrections.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Maintained response times to support business continuity.
  • Worked flexible hours across night, weekend and holiday shifts.

Business Analyst Intern

Intelensa
Remote
06.2022 - 07.2022
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Performed gap analysis to identify areas of improvement.
    Surveyed clients to ascertain requirements and expectations for product.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Generated business intelligence reports to inform strategic decision-making.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Utilized data visualization techniques to present and explain complex data sets.

Education

B.Tech - Information Technology

Rajalakshmi Engineering College, Chennai, TN, India
03.2018 - 04.2022

8.3 cgpa

Skills

SQL

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Certification

Inbound marketing specialist- Hubspot

Timeline

Fin Tech Partner & Digital Channels Support - Equitas Small Finance Bank
06.2022 - Current
Business Analyst Intern - Intelensa
06.2022 - 07.2022
Rajalakshmi Engineering College - B.Tech, Information Technology
03.2018 - 04.2022

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Shivakumar CFinTech Partner & Digital Channels Support