Shivakumar C
FinTech Partner & Digital Channels Support
Chennai
Summary
Detail-oriented Product support with extensive experience in Product, Application and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
6
6
Certificates
Work History
Fin Tech Partner & Digital Channels Support
Equitas Small Finance Bank
Chennai
06.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing support projects from start to finish.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Maintained response times to support business continuity.
- Worked flexible hours across night, weekend and holiday shifts.
Business Analyst Intern
Intelensa
Remote
06.2022 - 07.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis to identify areas of improvement.
Surveyed clients to ascertain requirements and expectations for product. - Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated business intelligence reports to inform strategic decision-making.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
Education
B.Tech - Information Technology
03.2018 - 04.2022
8.3 cgpa
Skills
SQL
Git
JIRA
WordPress
Google Analytics
Power BI
GitHub
Microsoft Excel
Communication Skills
Negotiation Skills
Stakeholder Management
Data Visualization
Documentation
Microsoft PowerPoint
Certification
Inbound marketing specialist- Hubspot
Timeline
Fin Tech Partner & Digital Channels Support - Equitas Small Finance Bank
06.2022 - Current
Business Analyst Intern - Intelensa
06.2022 - 07.2022
Rajalakshmi Engineering College - B.Tech, Information Technology
03.2018 - 04.2022