Shiva Parashar
Gurugram
Summary
Dynamic technology professional with 4 years of experience in solutioning, specializing in enhancing customer experience through innovative SaaS solutions. Proven track record of delivering impactful results that drive client satisfaction and operational efficiency. Core competencies include strategic problem-solving, process optimization, and stakeholder engagement. Aiming to leverage expertise in a challenging role that fosters growth and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Solutions Consultant
Acefone (Formerly Servetel)
Gurugram
09.2023 - Current
- Managed 30+ members across Enterprise, SDR, and Inside Sales.
- Managed client relationships in both international and domestic markets.
- Developed expertise in API functionalities and CRM Integrations.
- I worked on SOWs, AWS Cloud hosting, cloud migration, Omni channel solutions, and TATA Tele services to enhance service offerings.
- SAAS Offerings: Voice Bot, Chat Bot, WABA API's, SMS, Video Channel, Flow Builder.
- Projects: TATA Capital, Hero Fincorp, Cars 24, Swiggy, Snapdeal.
Presales Consultant
Exotel (Formerly Ameyo)
Gurugram
03.2021 - 09.2023
- Handled RFPs and business proposals with a solution-focused approach.
- Collaborated with Sales, Product Management, Professional Services, R&D, and other teams for end-to-end solutions.
- Provided inputs for product development, roadmaps, and strategies.
- Prepared Commercials (BoM), Technical Proposals, Solution Presentations, and SOWs.
- Conducted CRM Integrations and live demos.
- Projects: Bajaj Finserv, Dominos (Indonesia), Myntra, HDFC Bank, Welab Bank (Indonesia).
Education
MBA - Marketing & Operations
ICFAI University
Hyderabad04-2020
Bachelor of Science - Computer Science
RGPV University
Gwalior04-2018
Skills
- REST API
- SAAS
- UAT
- Network Architecture
- Disaster Recovery
- AWS Core Services
- High Availability
- Solution Document
Certification
- AWS Certified Solution Architect Associate
- AWS Certified Cloud Practitioner
- SQL - MySql for Data
- Microsoft Excel Advanced
Timeline
Solutions Consultant
Acefone (Formerly Servetel)
09.2023 - Current
Presales Consultant
Exotel (Formerly Ameyo)
03.2021 - 09.2023
MBA - Marketing & Operations
ICFAI University
Bachelor of Science - Computer Science
RGPV University
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