Shiva Prasad Y
RPA Business Analyst
Chennai,Tamilnadu
Summary
4.5 Years of work experience as a RPA Business Analyst in identifying and analyzing areas of potential automation feasibility in Intelligent Automation & Digital Transformation for leading customers of US, UK, Africa, Middle East and Apac regions. Enthusiastic technical professional with complete understanding of SDLC. Advanced knowledge on RPA platform and expertise in top tools in the market. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
Deputy Manager
Aditya Birla Group
Chennai
06.2023 - Current
- Managing entire Portfolio holdings with team of 5 in to customer management, issues resolution, root cause analysis, reconciliation errors etc,.
- Handling a EKYC Project, customer onboarding process, an application development.
- Handover documentation of Onboarding Franchisee process, in process with vendor.
Senior Business Analyst
Teleperformance
Chennai
06.2022 - 04.2023
- Banking: Designed and implemented machine learning models to improve business efficiency.
- Supported on ML modelling in Email Classification using Pareto Principle for multiple Clients in APAC and Africa regions.
- Been part of AI & ML R&D for Data Privacy laws on Regional and Sectoral wise
- Finance & Accounts: Worked with Middle East client to automate the trail balances reconciliation on Lease, Bank and Cash & Credit processes
- Collaborated with multiple internal teams to extract data and to generate reports automatically from database using store procedures
- Scheduled Process Demo with SME for actual Work Flow of process and coordinated with Process Owner for Requirements to automate process
RPA Business Analyst
NTT Data
Chennai
04.2021 - 06.2022
- Started working multiple projects in Health care, Life Insurance domain with clients BCBS, Premera, CHPW, AvMed, F&G and Centene.
- Scheduled meets with the clients/SMEs to understand the processes, analyze the feasibility and gathered information to calculate the FTE's.
- Created User Manuals to NTT DBPMS for multiple customers in BCBS, Advantasure (Premera Blue cross) and Centene.
- Created BRDs with BOT logics and PDDs based on the client requirement.
- Supported development team in understanding the Business requirements by providing walkthrough and presentations.
- Identified and tracked defects with the BOT Logics and supported developers in resolving problems by completing additional tests and requesting additional test samples from clients.
- Managing multiple BOTs during UAT and Hypercare by organizing the updates, Change requests, BOT errors, technical issues.
- Accumulating errors of the BOTs, received from Quality team and gathering RCA's from development team on daily basis. Rectifying the errors with Dev team and providing RCA's to the client on real time basis.
- Extended support post Bots deployment in Testing, Hypercare and communication with Business and technical teams.
Business Sys Analysis Senior Associate
Wipro
Hyderabad
07.2019 - 03.2021
- Worked for UK client Thames Water, which is large private utility company responsible for the public water supply and waste water treatment in Greater London.
- Started my career as an Associate and assigned responsibilities of SME (request from client) for excellence in assessments and resolving complex cases on real time.
- Led 5+ team, supporting in clearing doubts, providing process knowledge, case reviews, billing and case organizing.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with stakeholders for Process Improvement.
- Quickly learned new skills (Automation RPA) and applied them to daily tasks, improving efficiency and productivity.
- Created PDDs for the corresponding processes.
Education
Bachelor of Science -
Adikavi Nanniah University
Andhra Pradesh 06.2014 - 03.2017
Skills
Documentation
undefinedCertification
UIPath Business Analysis Foundation
Workouts, Movies, Reading, sports
Workout is my daily routine, running, gym, swimming. I watch IMDB top rated movies/web series, and documentaries. I love cooking. Reading is my all time hobby, browsing, magazines, stories, daily newspaper editorials etc., I love sports, I'm an athlete, I participate in marathons and running campaigns.
Timeline
Deputy Manager
Aditya Birla Group
06.2023 - Current
Senior Business Analyst
Teleperformance
06.2022 - 04.2023
RPA Business Analyst
NTT Data
04.2021 - 06.2022
Business Sys Analysis Senior Associate
Wipro
07.2019 - 03.2021
Bachelor of Science -
Adikavi Nanniah University
06.2014 - 03.2017
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