Vijay Gupta
Banker
A-369 Shakur Pur New Delhi
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Manager
Axis Bank
New Delhi
10.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Handled various accounting transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
Senior Officer
ESAF Small Finance Bank
New Delhi
11.2021 - 10.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Provided customer records on demand, including account statements and copies of checks.
Cashier
Ujjivan Small Finance Bank
New Delhi
04.2018 - 09.2021
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed transactions, exchanges and returns to support payment processing.
- Atm Replenishment Process
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted with daily cash and ATM balancing.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
Bachelor of Arts - BA
Shivaji College
Rajouri Garden 08.2014 - 07.2017
Skills
Product knowledge
Cash register systems
Point of sale operation
Payment collection
Cash Handling and ATM Loading
MS Office
Operations management
Creative problem solving
CRM & Finacle
Stock management
Service standard compliance
Documentation
Financial services
Banking
Customer service awareness
Loans
Timeline
Deputy Manager
Axis Bank
10.2022 - Current
Senior Officer
ESAF Small Finance Bank
11.2021 - 10.2022
Cashier
Ujjivan Small Finance Bank
04.2018 - 09.2021
Bachelor of Arts - BA
Shivaji College
08.2014 - 07.2017