Shiva R
Summary
Over 4+ years of work experience in Linux, Windows Administration, Networking.
Cloud Engineer with 2 years of experience in Windows Administration, Configuration Management and Terraform.
Hands on experience in Azure support, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Azure AD, Azure search, and notification hub.
Support Microsoft Azure for a multitude of applications utilizing the Azure stack, Resource Groups, Azure SQL, Cloud Services, and ARM), focusing on high – availability, fault tolerance, and auto-scaling.
Support in sql database creation and maintenance of the same
Involvement in support Azure Resource Manager Template and in designing custom build steps using PowerShell.
Designed and developed Cloud Service projects and deployed to Web Apps, PaaS, and IaaS. Configured SQL Server Master Data Services (MDS) in Windows Azure IaaS.
Learn, maintain, improve, and develop new methods of automation to address regular patching, upgrades, and monitoring.
Experience in Build Engineering & Release Management process, including end-to- end code configuration, building binaries & deployments and entire life cycle model in Enterprise Applications.
Worked with IAM service creating new users & groups, defining roles and policies and Identity providers.
SDLC process management and scrum updates.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work History
Technical Operation analyst
Wells Fargo
03.2021
Cloud Support Engineer
HCL Technologies
12.2018 - 01.2021
Client support Engineer
CMS IT Services Ltd
03.2017 - 12.2018
Tech Analyst
With Aeropro Services Ltd
03.2016 - 01.2017
Education
Bachelor of Technology - Electronics & Communication Engineering
Samskruthi College of Engineering
Hyderabad 05.2010 - 01.2014
Intermediate - Mathematics, Physics, Chemistry
Narayana Junior College
Hyderabad 05.2008 - 01.2010
10th -
Kendriya Vidyalaya Tirumalagiri
Secunderabad 04.1998 - 01.2008
Skills
Technical SkillsOperating SystemsLinux (RedHat, CentOS, Ubuntu), Windows 7,10Version Control System Tools : Git, GitHubScripting : PowershellApplication Servers : Apache TomcatMonitoring Tools : NagiosDatabaseMy-SqlCloud Technology : AWS, Azure,GCPSoft SkillsEffective, polished interaction with customer to gather information quickly explain customer responsibilities in resolving issueExcellent communication, interpersonal skills, decision-making skills, and presentation skillsHandle challenging and politically sensitive customer situations, communicate effectively to customers on the progress of tasksExcellent spoken and written English communication skillsDemonstrable troubleshooting skillsAnalytical skills, customer facing, some experience in excel & database connections (Macros)Logical and proactive approach and problem-solving skills with customersPassion for technology and customer centric approach
Additional Information
- Providing 24/7 support. Monitoring alerts using Nagios and Netcool tools and following SLA. Handling and response to the mails, such as providing information to users. Creating ticket and escalate to concern team. File Systems and Process management. Managing User and Group Administration. Installing and upgrade the Linux using kickstart method. Package Administration (RPM & YUM), Performing Schedule Jobs (At & Cron). Processes administration and Management like monitoring, start/stop/kill various processes. Monitoring and managing swap space. Working with open-source packages like SUDO, Open SSH and providing trouble shooting. Configuration of remote access utilities, providing user access control on services like Telnet, FTP and SSH. Monitoring system resources, logs, disk usage, scheduling and monitoring backups and restore
Timeline
Technical Operation analyst
Wells Fargo
03.2021
Cloud Support Engineer
HCL Technologies
12.2018 - 01.2021
Client support Engineer
CMS IT Services Ltd
03.2017 - 12.2018
Tech Analyst
With Aeropro Services Ltd
03.2016 - 01.2017
Bachelor of Technology - Electronics & Communication Engineering
Samskruthi College of Engineering
05.2010 - 01.2014
Intermediate - Mathematics, Physics, Chemistry
Narayana Junior College
05.2008 - 01.2010
10th -
Kendriya Vidyalaya Tirumalagiri
04.1998 - 01.2008