SHIVA SHANKAR SAHU

• Manage the Outbound (OB) Matrix to ensure smooth order processing, picking, packing, and dispatch and align Standard Operating Procedures (SOPs) with organizational goals and ensure 100% adherence on the floor.
• Monitored order fulfillment rates to maintain fill rate above 99%. Tracked picking accuracy to ensure operational excellence. Managed dispatch timelines, achieving on-time delivery over 90%. Oversaw daily KPI reports for productivity and shrinkage metrics.
• maintaining >99% SLA order fulfillment within 24 hours through effective planning, scheduling, coordinating in DH.
• Monitored and drove improvements in order cycle time through efficient batch processing. Assigned zone-wise and batch-wise responsibilities to supervisors for enhanced load management.
• Managed stock levels and executed physical verification in warehousing to ensure efficient monitoring of goods and materials flow.
• Managing warehouse strategies, budgets, volume forecasts, and vendor Relationships.
• To collaborate & use modern IT functionalities of TMS of operations mapping & solutions.
• Conducted cost-benefit analysis to pinpoint processes for efficiency enhancements and expense reduction.
• Executed production schedules to align with demand requirements. Prepared and uploaded monthly production demands based on sales plans. Controlled daily production activities to ensure adherence to established schedules.
• Responsible for capacity planning and calculating the holding rated capacity of the warehouse allocating space to each category of Inbound, Inventory and Outbound.
• Reduce CPO cost from 11 rupees to 6 rupees, now the target is 3 rupees/CPO, working on it will achieve the same by Dec.
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
• Overall managing 4 Onroll and 20 Off Roll TL and Supervisor with 500+ WH associates.

Organizational Goal Achievement:-

• Bring in Structural solve for Atta and Water fill rate through pre filling and grid sortation.
• Increased PTL throughput to more than capacity, currently doing ~1.9 against capacity of 1.5 Lac units.
• Highest Line fill rare achievement of 1.6 Lac where PTL execution was 1.10 Lac.
• Highest number of store served and 4 Lac units dispatched within ~20k square feet staging area where multi store rotation execution in same grid.
• Developed team at supervisor level for sustainability of process.
• Started Power Hr after Lunch and dinner to continue picking speed.

• Efficient Managing Order fulfillment & end to end Logistic operation for North Zone.
• Managing warehouse Operation, strategies, budgets, volume forecasts, and vendor relationships.
• Managing deployable inventory as per volume forecasts for better customer experience.
• Monitoring the operational cost up to optimum utilization level.
• Resolved disputes on transporter bills within specified timelines using statistical techniques to meet SLA.
• Order tracking for faster delivery to end customer and track & minimize RTO shipments, recovery of lost, damage shipments from Transporter.
• Closing dispute of all Transporter bills, within the specified timeline by using various statistical techniques within SLA.
• Deploy the ERP for Inventory Management & better Purchase, Financial Management.
• Monitoring the Product refurbishment cost and Repair & Maintenance SLA.
• Implemented customized solutions to address geographical challenges through change management proposals, focusing on quality improvement and maximizing output.
• Analyze volumes and create forecasts to leverage market trends and minimize impacts of seasonal downturns.
• Plan for growth in line with the organization's objectives and ensure getting the right talent at the ground level by recruiting manpower.

• Setup the complete Warehouse, Logistic Operation & First/Last Mile with SOPs from various merchants at 3 Locations across India at optimum costs from end to end.
• Efficiently managing the day-to-day fulfilment operations of ecommerce, Order fulfilment including warehousing, inventory management, quality check, packaging, order management, dispatch, receiving, long haul movement, distribution & logistic management.
• Improved process efficiency through root cause analysis (RCA), identifying key areas for enhancement.
• Metrics management and re-mapping metrics basis past performance and trend, to improve overall efficiency and indirectly increase business.
• Analysis of existing distribution network in terms of optimization of routes, utilization & reach times, vehicle types in respect of technical organizational aspects.
• Complaints and to reduce damaged inventory. Minimized quality related refunds from 5% to 2.5% by QC SOPs.
• Maintaining >99% SLA order fulfilment within 24 hours by effectively planning, scheduling, coordinating in the WH.
• Maintaining >99% CBM fill rate in long haul movement in Furniture Operation.
• Maintaining 90% Logistic partner SLA within timelines & SLA performance share with service partners to improve the performance & avoid the delay factor on regular basis.
• Closing dispute of all courier bills, within the specified timeline by using various statistical techniques within SLA, achieved 95% accuracy in logistic partner shipment cost vs our forecasted shipment level cost from 80%.
• Standardize the packaging & reduce the packaging cost through contract negotiation & standardization. 20% packaging cost reduction and minimize the damage in transit refunds also from 2.5% to 1%.
• Managing warehouse strategies, budgets, volume forecasts, and vendor Relationships.
• Performing cost benefit analysis for increasing efficiency of the process/ reducing expenses incurred.
• Provided regular updates via structured MIS on fulfilment SLAs, outstanding orders, stock issues, and courier SLA performance.
• Deploy the Merchant Panel & QC Module to standardize the inbound operation & minimize the customer refunds.
• Deploy the ERP for Inventory Management & better Purchase, Financial Management.
• Logistic Partner API Integration in Pepperfry backend system to update the delivery updates in our records.

• Generated daily sales invoices, courier soft data, orders shipping report, and orders delivered report from ERP/Online Package WMS.
• Responsible for Data Processing in WMS (Warehouse Management System) & as well as RNT (Right Now Technology.)
• Prepare & update the MIS report & escalating them to all concerned to facilitate decision-making.
• Processed data in WMS (Warehouse Management System) and RNT (Right Now Technology).
• Negotiate with vendors to timely delivery of Products.
• Negotiated with vendors to ensure timely delivery of products.
• Assisted with various tasks as assigned by management to support team operations.

• Obtained and updated payments summary slips via mail and SDP for final settlement.
• Getting the Payments Summary Slip through mail and SDP (Service Delivery Point) and updating them for the final settlement.
• Order processing.
• Registration of new customer.
• Updated customer payments in Microsoft Axapta and emailed daily MIS report to team leader.