Shiva Singh
Pune
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
5
5
years of professional experience
Work History
Senior Sales Manager
BYJU'S (Think and Learn Pvt Ltd)
Pune
04.2023 - Current
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Collaborated with cross-functional teams to ensure alignment of sales and marketing goals
- Developed and implemented an incentive program that increased employee morale and motivation
- Analyzed customer data to identify trends and develop insights, resulting in a 41% increase in sales
- Engaged with only high networth individuals to close big deals for organization
- Established weekly and monthly goals for sales staff to achieve desired results.
Business Development Manager
BYJU'S(Think and Learn Pvt Ltd)
Pune
12.2020 - 03.2023
- Implemented a customer segmentation strategy that identified and targeted high-value customers, resulting in a 38% increase in revenue
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Established a new sales channel that increased sales by 55% within the first month of implementation
- Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty.
Senior Business Development Associate
BYJU'S (Think and Learn Pvt Ltd)
Pune
06.2020 - 12.2020
- Demonstrated knowledge of store products and services to assist customers in their purchasing decisions.
- Organized backroom according to company standards for efficient product retrieval processes.
- Trained new employees on company policies, procedures, and job responsibilities.
- Developed relationships with customers to increase sales and build loyalty.
- Demonstrated knowledge of store products and services to assist customers in their purchasing decisions.
Business Development Associate
BYJU'S (Think and Learn Pvt Ltd)
Nagpur
07.2019 - 12.2020
- Negotiated and closed key partnerships with high-profile clients, resulting in a 31% increase in revenue
- Developed relationships with key decision-makers in target markets, resulting in a 40% increase in market share
- Developed and implemented pricing pitching strategies that increased sales by 48%.
Education
Bachelor in Mechanical Engineering -
Modern Education Society of Engineering
06.2019
Diploma In Mechanical Engineering -
JSPM
06.2016
Skills
- Account Management
- Staffing
- Staff Management
- Retail Merchandise Quality Standards
- Employee Coaching
- Productivity Maximization
- Performance Monitoring
- Field Leadership
- Strategic Planning
- Sales Strategies
- Consultative Selling
- Goal Setting
- Purchase Recommendations
- Process Development
- Compliance Procedures
- Operational Goal Planning
- Finance And Accounting
- Cross-Functional Partnership Management
Accomplishments
- Highest Revenue managerwise accors INDIA during evolution period, 02/01/21, 04/01/21, $800k revenue done in this peiord
- Manager with best conversion rate, 07/01/22, 10/01/22, Astonishing 42% conversion percentage was secured over the period, highest PAN INDIA
- Biggest Retailing deal for student, 02/01/23, 02/01/23, Closed a high-value retailing agreement with a state government, resulting in $623k in revenue by effectively showcasing BYJU'S to key stakeholders.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
French
Elementary (A2)
A2
Timeline
Senior Sales Manager
BYJU'S (Think and Learn Pvt Ltd)
04.2023 - Current
Business Development Manager
BYJU'S(Think and Learn Pvt Ltd)
12.2020 - 03.2023
Senior Business Development Associate
BYJU'S (Think and Learn Pvt Ltd)
06.2020 - 12.2020
Business Development Associate
BYJU'S (Think and Learn Pvt Ltd)
07.2019 - 12.2020
Bachelor in Mechanical Engineering -
Modern Education Society of Engineering
Diploma In Mechanical Engineering -
JSPM
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