Shiva Thourya
Hyderabad
Summary
To work in a learning and challenging environment, utilizing my skills and knowledge to be the best of my abilities, and contribute positively to my personal growth as well as the growth of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Engineer
Vertafore India Private Limited
Hyderabad
09.2024 - 05.2025
- Addressed remote user-related issues such as VPN access, application errors, and hardware problems.
- Configuring different flavors of Linux virtual machines as per the client's requirements.
- Managed daily user administration tasks, including account creation, deletion, and password expiration.
- Provided continuous 24/7 support for urgent issues as required.
- Installed new hardware and software solutions in accordance with company standards.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Scheduling crontab and configuring custom commands to automate the daily tasks.
- Configuring NFS, Samba, FTP, and SSH servers.
- Monitored system performance metrics to maintain operational efficiency.
- Experience in the PDQ tool and providing support over Teams calls, VoIP, and Skype calls.
- Work experience in Salesforce, ServiceNow, Jira, and internal ticketing tools.
- Installing and upgrading device drivers.
- Configured and restored workspaces to meet client specifications.
- Monitored CloudWatch and SNS notifications, taking necessary actions promptly.
- Installed and administered Windows Server 2016, 2019, and 2022 with Active Directory.
- Implemented DNS, DHCP, ADC, IIS, and WDS configurations alongside Exchange server setup.
- Configured remote tools such as VNC, XRDP, and NoMachine on Linux and Windows systems.
- Maintained patches and packages to ensure servers operated with latest OS versions.
- Executed weekly and monthly maintenance activities for AWS and Azure servers.
- Created virtual machines based on team and client specifications in on-premises and cloud environments.
- Managed IP whitelisting in security groups while controlling port access.
- Configured Outlook and resolved related issues, including antivirus installation and updates.
- Maintained desktops and laptops, ensuring optimal performance and reliability.
- Troubleshot Windows and Linux servers to resolve technical issues efficiently.
- Updated desktop and server inventory for accurate asset management.
Associate Solution Leader (System Administrator)
Brane Enterprises Private Limited
Hyderabad
02.2024 - 09.2024
- Experience in VMware administration, such as VM creation and resource augmentation (CPU, RAM, and disk), migration, and basic analysis.
- Outlook configuration and troubleshooting, and installation and updating of antivirus.
- Attending to desktop application software problems from clients.
- Installing and updating antivirus software.
- Installing packages on Linux servers using YUM and RPM utilities.
- Maintaining software license inventory and renewal of software, coordinating with the Finance and Legal team for procurement.
- Experience in VMware administration, such as VM creation and resource augmentation (CPU, RAM, and disk), migration, and basic analysis.
- Monitor the system performance and tuning using monitoring tools.
- Giving support to USA, UK, Australian, and Singapore Offices, Consultants, and WFH users 24/7.
- Maintaining daily server backups, such as Finance, HRD, Edocs, stock options, VSS, CVS, and Jira.
- Resolving internal LAN issues, network device issues, P2P connection issues, and VoIP issues.
- Troubleshooting day-to-day issues such as logging in, network, disk space, and permission issues.
- Configuring NTLM and dm-crypt with LUKS in Linux servers.
- To work on user administration tasks of users and group administrations.
- Configuring file-sharing services like NFS, SAMBA, and FTP.
- Installing and upgrading device drivers.
- Installing modems, printers, and scanners.
- Troubleshooting hardware issues.
- Installing and managing operating systems like Windows 10, 11, and Windows Server 2016, 2019, and 2022.
- Monitoring CloudWatch, SNS notifications, and taking the necessary actions.
- Taking snapshot backups and monitoring important backups.
- Communicate with other teams, and give support when required.
- Resolving remote user issues, such as VPN, applications, and machine issues.
Desktop Administrator
Cybage Software Private Limited
Hyderabad
01.2021 - 11.2023
- Administered user accounts through management of additions, deletions, and password aging.
- Resolved remote user issues related to VPN connectivity, applications, and machine performance.
- Delivered 24/7 emergency support to address urgent technical challenges.
- Conducted hardware maintenance, server replacements, OS upgrades, and virtualization processes.
- Creating users in FortiGate, Cisco, and Sophos firewalls, and maintaining backups, as well as VPN troubleshooting.
- Maintaining desktops, laptops, and troubleshooting Windows and Linux servers.
- Installing and upgrading device drivers.
- Installing modems, printers, and scanners.
- Troubleshooting hardware issues.
- Installing and updating antivirus software.
- Maintaining up-to-date desktop and server inventory.
- Maintaining software license inventory and renewal of software, coordinating with the Finance and Legal team for procurement.
- Configuring file-sharing services like NFS, SAMBA, and FTP.
- Knowledge of LAMP configuration.
- Maintaining G Suite domains, creation, and backup of user emails.
- Configuring and maintaining the Active Directory.
- Attending to desktop application software problems from clients.
- Providing remote customer service for troubleshooting problems.
- Configuring different flavors of Linux virtual machines as per the client's requirements.
- Installing and querying packages using yum, rpm, and apt.
- Installing Tomcat and VNC servers.
System Administrator
TechNVision Ventures Limited (Solix Technologies Ltd)
Hyderabad
06.2018 - 01.2021
- Maintained Office 365 domains, including mail IDs, distribution lists, and user backups.
- Executed user onboarding and exit clearance processes for seamless transitions.
- Created and managed users in FortiGate, Cisco, and Sophos firewalls to enhance security.
- Performed VPN troubleshooting to ensure reliable connectivity and system access.
- Configuring NTLM and dm-crypt with LUKS in Linux servers.
- To work on user administration tasks for users and group administration.
- Configuring file-sharing services like NFS, SAMBA, and FTP.
- Knowledge of LAMP configuration.
- Maintaining G Suite domains, creation, and backup of user emails; adding, deleting, and modifying user accounts; and resetting users' passwords.
- Managing local and network printers.
- Configuring and maintaining the Active Directory.
- Attending to desktop application software problems from clients.
- Providing remote customer service for troubleshooting problems.
- Attending to clients to troubleshoot problems that could not be resolved remotely.
- Configuration and troubleshooting of Microsoft Outlook.
- Installing and upgrading device drivers.
- Installing modems, printers, and scanners.
- Troubleshooting hardware issues.
- Installing and updating antivirus software.
- Providing end-user support 24/7, creating VDI, and taking important backups.
- Maintaining Office 365 domains, creating mail IDs, distribution lists, backups, and user onboarding/exit clearance.
- Maintaining desktops, laptops, and troubleshooting Windows and Linux servers.
- Maintaining up-to-date desktop and server inventory.
Education
B.Com - Computer Science
Noble Degree and PG College
Hyderabad01.2017
Board of Intermediate -
Govt. Kondanagula Jr College
Nagar Kurnool01.2014
SSC -
ZP High School
Nagar Kurnool01.2012
Skills
- Windows, Linux, Office 365 and AWS
Certification
- AWS Certified Solutions Architect - Associate, 88WRCFMC8MQQ1LWM
- Microsoft Technology Associate, 29794080
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: B. Thourya
- Date of Birth: 09/12/96
- Gender: Male
- Nationality: Indian
Timeline
IT Engineer
Vertafore India Private Limited
09.2024 - 05.2025
Associate Solution Leader (System Administrator)
Brane Enterprises Private Limited
02.2024 - 09.2024
Desktop Administrator
Cybage Software Private Limited
01.2021 - 11.2023
System Administrator
TechNVision Ventures Limited (Solix Technologies Ltd)
06.2018 - 01.2021
B.Com - Computer Science
Noble Degree and PG College
Board of Intermediate -
Govt. Kondanagula Jr College
SSC -
ZP High School
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