IT Support Analyst with 10+ years of experience in the Banking, Financial Services, and Insurance (BFSI) sector, specializing in core banking and payment systems management across the APAC region. Proven expertise in critical financial technologies including RTGS, NEFT, SFMS, CCIL, and SWIFT, complemented by a strong foundation in ITIL-based operations, Autosys scheduling, Peoplesoft, SQL, and support for both Windows and Unix environments. Recently enhanced skill set with ITIL v4 certification and advanced training in Power BI to improve BFSI analytics capabilities. Committed to delivering high-quality support and innovative solutions that drive operational efficiency and business success.