SHIVAGUHAN DEVANBAHADUR
SYSTEM SUPPORT ANALYST INTERMEDIATE
Mumbai,MH
Summary
IT Support Analyst with 10+ years of experience in the Banking, Financial Services, and Insurance (BFSI) sector, specializing in core banking and payment systems management across the APAC region. Proven expertise in critical financial technologies including RTGS, NEFT, SFMS, CCIL, and SWIFT, complemented by a strong foundation in ITIL-based operations, Autosys scheduling, Peoplesoft, SQL, and support for both Windows and Unix environments. Recently enhanced skill set with ITIL v4 certification and advanced training in Power BI to improve BFSI analytics capabilities. Committed to delivering high-quality support and innovative solutions that drive operational efficiency and business success.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
SYSTEM SUPPORT ANALYST INTERMEDIATE
Scotiabank
12.2010 - 10.2024
- Managed EOD/SOD batch operations for core banking system and Fx Object charlie application for APAC (India,Singapore,HK,Malaysia,Australia,china) ensuring stability and smooth processing of transactions.
- Supported and maintained RTGS,NEFT,SFMS,CCIL,NG-RTGS, and SWIFT applications,ensuring smooth message flow and accountablity of troubleshooting the connectivity issues.
- Administered Autosys scheduling and peoplesoft applications,ensuring seamless financial reporting & operations.
- Coordinated with vendors & global IT teams for infrastructure issues,upgrades and new implementations.
- Consistently delivered 99.9% uptime for banking applications across APAC,recognized for proactive incident management.
- Handled user access management(UAA)-creating/modifying/deleting accounts,assigning access rights, for banking applications and systems.
- Involved in planning and execution of activities involving the installation of System and Application software releases in the Data center for Core banking system.
- Performed UAT/QAT for banking systems across APAC regions,improving customer satisfaction by prompltly addressing and resolving support issues.
- Responsible for escalating issues with Service Ticketing system and liaising with various departments on a daily basis to resolve these issues in timely manner.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Stringently following the SLA’s to resolve any issue and preparing (Vendor & Internal) reports, maintaining logs of tape (DATs & LTOs) movement between data center and IT department on daily basis
PROFESSIONAL DEVELOPMENT
Simplilearn
02.2025 - 08.2025
- Completed ITIL v4 Foundation (Simplilearn) – Certified Jul 2025.
- Undertook Power BI intern focused on BFSI dashboards and SQL/DAX integration.
- Structured upskilling to strengthen IT service management and analytics capabilities.
Education
Postgraduate Diploma - Software Technology
National Centre For Software Technology NCST From CDAC
Navi Mumbai 04.2001 -
B.Tech - Electronics & Communication Engineering
Srinivasa Ramanujam Centre Sastra University
Kumbakonam, Tamil Nadu 04.2001 -
Skills
- Payment processing systems
- EOD/SOD Operations & Batch Scheduling
- Core banking software proficiency
- Peoplesoft Process Scheduler-Job runs & Reporting
- Autosys Job Scheduling & Monitoring
- Incident and problem management expertise
- ServiceNow platform knowledge
- SQL database management
- Windows/unix, LAN/WAN Troubleshooting
- User Access Administration (UAA)
- Disaster Recovery & Business Continuity
- Power BI Dashboards & Data Visualization
Certification
ITILv4
Accomplishments
- Independently managed night-shift IT operations remotely during the COVID-19 lockdown ensuring uninterrupted availability of banking systems.
- Successfully executed EOD/SOD operations, resolved incidents, and maintained SLA compliance while working as the sole support analyst from home during the pandemic.
- Awarded ‘Exceeds Expectation’ appraisal for outstanding dedication and crisis management during remote operations.
Timeline
PROFESSIONAL DEVELOPMENT
Simplilearn
02.2025 - 08.2025
SYSTEM SUPPORT ANALYST INTERMEDIATE
Scotiabank
12.2010 - 10.2024
Postgraduate Diploma - Software Technology
National Centre For Software Technology NCST From CDAC
04.2001 -
B.Tech - Electronics & Communication Engineering
Srinivasa Ramanujam Centre Sastra University
04.2001 -
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